Connect Email for Customer Support

Handle customer emails directly in SendSeven. Connect via SMTP/IMAP or forward your existing inbox using a proxy address. Works with Gmail, Outlook, and any provider.

Email for Customer Service lets you receive, assign, and reply to customer emails directly inside SendSeven — just like you already do with WhatsApp, Telegram, or live chat. You have two ways to connect: a full SMTP/IMAP integration or a simpler proxy approach where you just forward your existing inbox to a SendSeven address. Once connected, all inbound emails appear as conversations in your shared inbox, your team can collaborate, and replies are sent from your own email address.

A SendSeven account (sign up free at sendseven.com)

Your support email address (e.g. [email protected])

SMTP/IMAP server credentials (Path A) or access to your email forwarding settings (Path B)

Full server control with your own SMTP and IMAP credentials

Select Customer Service goal in email wizard

Configuration summary for SMTP/IMAP setup

SMTP Port (usually 587 for TLS or 465 for SSL)

Simplest setup — forward your inbox to a SendSeven proxy address

Configuration summary for proxy email setup

Configure proxy address and create integration

Confirm the forwarding via verification email

  1. Open the Email Setup Wizard
  2. Select Customer Service as your goal
  3. Choose your connection method (SMTP/IMAP or Proxy)
  4. Enter your email credentials or configure forwarding
  5. Verify the connection

FAQ

Which connection type should I choose — SMTP/IMAP or Proxy?

Choose SMTP/IMAP if you have server credentials and want full control. Choose Proxy if you want the simplest setup — you just forward your existing email address to SendSeven, no server settings needed. Both options result in the same end experience for your team.

Where do I find my SMTP and IMAP settings?

For Gmail: Settings → See all settings → Forwarding and POP/IMAP. For Outlook/Microsoft 365: admin.microsoft.com → Settings → Domains, or check your IT admin. For other providers, look for 'Mail server settings' or 'SMTP settings' in your account help pages. You can also use the Channel Connect Link to have your IT manager enter the credentials for you.

What is the Channel Connect Link?

The Channel Connect Link is a secure link you can share with your IT manager, agency, or a colleague so they can configure the channel without needing full access to your SendSeven account. Find it at Settings → Channels.

How do I set up email forwarding?

In Gmail: Settings → See all settings → Forwarding and POP/IMAP → Add a forwarding address → paste your SendSeven proxy address. In Outlook: Settings → Mail → Forwarding → enable and paste the address. In other providers, look for Forwarding or Email redirect in account settings.

Can I use Gmail for sending replies?

Yes, but only for Customer Service — not for Campaigns. You can connect Gmail via OAuth so replies are sent from your Gmail address without sharing your password.

What is SendSeven Managed sending?

SendSeven Managed is a zero-configuration outbound option. SendSeven handles delivery infrastructure for you. It is the easiest option if you don't have a SendGrid or Mailgun account.

Can I switch connection types later?

Yes. You can update your email channel settings at any time from Settings → Channels. Switching connection types does not affect your existing conversation history.

I also want to send marketing campaigns — what do I need?

Email campaigns are a separate setup from customer service. In the wizard, choose Both (Customer Service + Campaigns) — after completing the inbound setup, the wizard will walk you through the campaign sending configuration. Or follow the Email Campaigns guide separately.