SendSeven launches GDPR-compliant omnichannel platform for customer service and marketing

SendSeven GmbH launches its omnichannel customer service and marketing platform for SMBs. WhatsApp, SMS, Email, Instagram, Messenger, Live Chat, and Telegram run in one inbox; Browser Push completes the set for outbound campaigns. Newsletters and campaigns go out, service enquiries and reactions to campaigns come back in — all in one interface, all on the same contact base. Plans start at €9 per month and include a bundled volume for messages and AI queries. Larger plans noticeably reduce the price per message and per AI query. No per-user fees. The Augsburg-based company was founded earlier this year with a clear mission: what an enterprise can do in customer communication should also be possible for a car dealership, a pharmacy, or an online shop. Without per-seat licences, without five parallel tools.

Customer service without app and tab switching

On average, mid-market customer service teams currently use three to five messaging and email channels in parallel. The individual tools are not connected. An enquiry starts in the morning via email, continues at lunchtime on WhatsApp, and ends in the evening as an Instagram DM. Three channels, three tools, three open tabs. The result is information loss, duplicated work, and frustrated customers. The legally compliant use of WhatsApp in team settings raises particular technical and legal questions.

This is exactly where SendSeven comes in. The platform consolidates all message histories in one central interface. Agents see the complete history of a customer at a glance, regardless of which channel they are currently writing on. Customers expect a response where they ask, not where it is convenient for the business.

Customer support software and omnichannel marketing from one platform

The founders' second argument is directed against the prevailing pricing model in the market. Most competitors charge per user per month, often in the double- to triple-digit range per user. For a trade business with ten employees who all occasionally respond to customer enquiries, this quickly adds up to four-figure monthly amounts. The consequence in practice: software is rationed. Not everyone gets access. Responses take longer.

SendSeven waives per-user fees. Plans start at €9 per month and include a bundled volume for messages and AI queries. Every employee on the team gets access at no extra charge. Incoming messages are free; contacts are unlimited.

Alongside day-to-day customer service, businesses use the same platform for omnichannel marketing: newsletters, product announcements, and campaigns run across the same channel mix used to handle service enquiries.

"Service and marketing run on the same channels. What's being sold are two tools with per-seat licences. Software logic from the nineties. SendSeven is the platform we wished we'd had ten years ago: one communication solution, one price per message. Not for Amazon. But for 95 percent of the German mid-market."

Boško Babović · CEO of SendSeven GmbH

GDPR-compliant AI from Europe: agents, MCP, and live translation

AI agent and reply suggestions. For recurring enquiries, an AI agent can be placed in front of the team. It answers standard requests around the clock and only passes complex cases to employees. SendSeven additionally provides ticket summaries and reply suggestions wherever they measurably reduce agent workload.

MCP support as one of the first DACH providers. The platform supports the Model Context Protocol (MCP), through which external AI agents such as Claude or ChatGPT can work directly with the inbox. Businesses can automate their support without relinquishing control over their data.

Live translation for multilingual customers. SendSeven optionally translates incoming messages into the agent's language. The feature is switched off by default so that PINs or personal data don't accidentally pass through an AI system.

Hosted in Germany; the data processing agreement is available in German and English.

"Data sovereignty is non-negotiable for us. The AI models run in European data centres, customer data is not used for training. And we deliberately deploy AI where it measurably reduces agent workload: ticket summaries, reply suggestions, optional live translation. Not everywhere, just because it sounds good right now."

Kai Viertel · Managing Director of SendSeven GmbH

Behind SendSeven stands an experienced team from the European messaging industry. Since April 1, 2026, a three-person management board has led the company: CEO Boško Babović (previously eCircle, Mapp Digital, MessengerPeople, Sinch), co-founder Max (co-founder of WhatsBroadcast, later MessengerPeople and Sinch) and CMO Kai Viertel (previously ProSiebenSat.1, fischerAppelt, MessengerPeople, Sinch).

Interested businesses can test SendSeven free of charge for 14 days with all features included at sendseven.com.