# SendSeven

> SendSeven is an AI-powered Marketing & Customer Messaging Platform. Businesses automate marketing campaigns and customer service across WhatsApp, SMS, Email, Instagram, Messenger, Live Chat, Telegram, and Browser Push — all from one platform. Made in Germany, GDPR-compliant, EU-hosted.

SendSeven is a Customer Engagement Platform built for SMBs and mid-market companies that want to run marketing and handle customer service across messaging channels — without juggling multiple tools. AI automates support from your knowledge base, suggests replies, and summarizes conversations. A visual Flow Builder with 40-language auto-translation, a Scheduler, AI Assistants (with 55 preset prompts across 5 categories × 11 languages), and Keyword Auto-Responders power customer journeys without engineering. Custom Inboxes split the workspace by location, department, or brand. WhatsApp Coexistence lets businesses connect a number to the API while keeping the WhatsApp Business app live on the phone — with up to 6 months of chat history synced. SendSeven is a badged Meta Business Partner (since May 2026). Agencies manage multiple client accounts, developers integrate via REST API or the SendSeven MCP server (so any AI agent — Claude, ChatGPT, Cursor — can send messages over WhatsApp, SMS, Email, Telegram and more). Plans from EUR 49/month (Basic) with a fixed base fee and an included message bundle, and no per-user fees on any plan; developers can use API Only from EUR 9/channel/month. Start with a 14-day free trial (100 test messages, all features, no credit card required).

## Core Platform

- [Features Overview](https://sendseven.com/en/features): All platform capabilities at a glance
- [Pricing](https://sendseven.com/en/pricing): Five plans -- Basic (EUR 49/mo), Professional (EUR 79/mo), Scale (EUR 199/mo), Enterprise (EUR 499/mo), plus API Only (EUR 9/channel/mo for developers). Fixed base fee + an included message bundle + one transparent per-message rate beyond it; no long-term contracts, cancel monthly, unlimited users on every plan. All plans start with a 14-day free trial (100 test messages, full access, no credit card required)
- [About SendSeven](https://sendseven.com/en/about): Founded by the team behind MessengerPeople (now Sinch Engage) with 10+ years in messaging infrastructure and automation. Three managing directors: Maximilian Tietz (co-founder of MessengerPeople), Boško Babović (eCircle, Teradata, Mapp Digital), and Kai Viertel (ProSiebenSat.1, fischerAppelt)
- [Contact](https://sendseven.com/en/contact): Get in touch with sales or support
- [Press](https://sendseven.com/en/press): Press releases, company background, and media kit
- [Compare](https://sendseven.com/en/compare): Honest side-by-side comparison vs Superchat, Brevo, Charles, Mateo, and Userlike (Lime Connect)

## Core Features

- [Unified Inbox](https://sendseven.com/en/features/unified-inbox): All channels in one inbox -- teams collaborate on customer conversations with AI reply suggestions and live translation in 100+ languages (Gemini Vertex EU, free, GDPR-compliant). **Custom Inboxes** (since May 2026) split the workspace into saved views by location, department, brand, or VIP segment — dynamic channel/tag/custom-field filtering with two-layer access control
- [Campaigns](https://sendseven.com/en/features/campaigns): Send multi-channel marketing campaigns across WhatsApp, Email, SMS, Telegram, Messenger, and Browser Push with smart segmentation and real-time analytics
- [AI Bots](https://sendseven.com/en/features/ai-bots): Two bot types -- **AI Assistant** (RAG-based, streams responses, cites sources, escalates on low confidence) and **Keyword Auto-Responder** (no AI). 55 preset prompts across 5 categories × 11 languages, EU AI Act transparency built in, inline knowledge base + deployment guidance, seamless hybrid handoff (Flow → Assistant → Human)
- [Flow Builder](https://sendseven.com/en/features/flow-builder): Visual automation engine for multi-step customer journeys. 10 node types including **Run AI Assistant** (with completed/timeout/escalated branches) and **Webhook**. 10 triggers including `conversation_closed` for NPS and post-ticket surveys and `api_event` — external systems can start a flow via **Zapier, Make.com or n8n**. Per-flow default language + 40-locale auto-translation cache with manual-edit protection. 6 ready-made templates. GDPR-compliant
- [Scheduler](https://sendseven.com/en/features/scheduler): Schedule WhatsApp, Email, SMS, Telegram, Messenger and Instagram messages. Birthday rules in the customer's time zone, RRULE recurrence, 10-second granularity, DST-aware
- [Knowledge Base](https://sendseven.com/en/features/knowledge-base): RAG store powering AI Assistants on Live Chat, WhatsApp & Telegram. Crawl your website, index PDFs, learn from tickets. Folder-based corpora, confidence scoring (0.00–1.00) that drives escalation, source citations on every answer
- [Live Chat Widget](https://sendseven.com/en/features/live-chat): Embeddable AI-powered website widget. Fullscreen on mobile by default (iOS-keyboard-safe), optional pop-out to standalone tab so visitors keep browsing without losing the chat
- [Contact Management](https://sendseven.com/en/features/contact-management): Unified customer profiles linking every channel, custom fields, smart segmentation, GDPR double opt-in. **Auto-merge duplicate detection** across phone/email/platform-id (three modes: auto-merge, allow, block) with `X-Merged-Into` resolution so cached external IDs keep working
- [Analytics Dashboard](https://sendseven.com/en/features/analytics): Real-time messaging analytics across 8 channels with CSV export

## Supported Channels

- [WhatsApp Business](https://sendseven.com/en/channels/whatsapp): Official WhatsApp Business API via SendSeven (badged Meta Business Partner) -- newsletters, templates, interactive messages, campaigns. **Coexistence mode** (since May 2026) connects a number that the customer keeps using on their phone (Personal or Business app) without migrating to Cloud API; up to 6 months of chat history and the address book sync in on connect
- [SMS](https://sendseven.com/en/channels/sms): Global SMS delivery for transactional and marketing messages (powered by seven.io as sub-processor)
- [Email](https://sendseven.com/en/channels/email): Transactional and marketing emails with drag-and-drop editor
- [Instagram DM](https://sendseven.com/en/channels/instagram): Instagram Business direct messaging via official API
- [Facebook Messenger](https://sendseven.com/en/channels/messenger): Facebook page messaging integration
- [Live Chat](https://sendseven.com/en/channels/live-chat): AI-powered website widget with pre-chat forms and knowledge base
- [Telegram](https://sendseven.com/en/channels/telegram): Bot-based messaging with channels and groups
- [Browser Push](https://sendseven.com/en/channels/push-notifications): Web push notifications for re-engagement (outbound only)

## Use Cases

- [All Use Cases](https://sendseven.com/en/use-cases): 20 use cases with platform UI guides and REST API tutorials
- [Multi-Channel Inbox](https://sendseven.com/en/use-cases/multi-channel-inbox): Manage all customer messages in one place
- [AI Response Suggestions](https://sendseven.com/en/use-cases/ai-response-suggestions): AI-assisted replies for faster support
- [Internal Notes](https://sendseven.com/en/use-cases/internal-notes): Private team notes inside conversations
- [Ticket Creation](https://sendseven.com/en/use-cases/ticket-creation): Convert any conversation into a tracked ticket
- [Live Chat Widget](https://sendseven.com/en/use-cases/live-chat-widget): Convert website visitors into leads
- [Automated Summaries](https://sendseven.com/en/use-cases/automated-summaries): AI-generated conversation summaries for handovers
- [Contact Management](https://sendseven.com/en/use-cases/contact-management): Organize and segment your audience
- [Role-Based Access](https://sendseven.com/en/use-cases/role-based-access): Granular permissions for team members
- [Email Campaigns](https://sendseven.com/en/use-cases/email-campaigns): Targeted email marketing at scale
- [Subscriber Compliance](https://sendseven.com/en/use-cases/subscriber-compliance): GDPR-compliant subscriber management
- [Double Opt-In](https://sendseven.com/en/use-cases/double-opt-in): GDPR double opt-in for newsletters
- [Campaign Analytics](https://sendseven.com/en/use-cases/campaign-analytics): Per-campaign performance tracking
- [Visual Email Builder](https://sendseven.com/en/use-cases/visual-email-builder): Drag-and-drop email designer
- [Branded Templates](https://sendseven.com/en/use-cases/branded-templates): Reusable on-brand message templates
- [Email Provider Flexibility](https://sendseven.com/en/use-cases/email-provider-flexibility): Bring your own SMTP or use SendSeven's
- [API Tokens & RBAC](https://sendseven.com/en/use-cases/api-tokens-rbac): Scoped API keys with role-based access
- [SMS Campaigns](https://sendseven.com/en/use-cases/sms-campaigns): Bulk SMS marketing with segmentation
- [Chatbot Automation](https://sendseven.com/en/use-cases/chatbot-automation): AI bot answers from your knowledge base 24/7
- [AI Knowledge Base](https://sendseven.com/en/use-cases/ai-knowledge-base): RAG-based content repository for AI bot training
- [Ticket Management](https://sendseven.com/en/use-cases/ticket-management): Track resolution status across teams

## Industries

- [All Industries](https://sendseven.com/en/industries): 16 industry-specific solutions with vertical-tailored use cases and ROI examples
- [E-Commerce](https://sendseven.com/en/industries/e-commerce): Order updates, cart recovery, support automation
- [Retail](https://sendseven.com/en/industries/retail): In-store appointments, loyalty messaging, post-purchase follow-up
- [B2B Wholesale](https://sendseven.com/en/industries/b2b-wholesale): Order management, catalog sharing
- [Recruiting](https://sendseven.com/en/industries/recruiting): Candidate engagement, interview scheduling, talent pool reactivation
- [Marketing Agencies](https://sendseven.com/en/industries/marketing-agencies): Multi-client account management with white-label options
- [Beauty & Cosmetics](https://sendseven.com/en/industries/beauty-cosmetics): Appointment reminders, rebooking, product promotions
- [Fitness Studios](https://sendseven.com/en/industries/fitness-studios): Class bookings, member retention, trial conversions
- [Car Dealerships](https://sendseven.com/en/industries/car-dealerships): Test drive scheduling, service reminders, lead response
- [Real Estate](https://sendseven.com/en/industries/real-estate): Property alerts, viewing scheduling
- [Insurance](https://sendseven.com/en/industries/insurance): Claims updates, policy renewals
- [Banking](https://sendseven.com/en/industries/banking): GDPR-compliant customer messaging for retail and SMB banking
- [Education & E-Learning](https://sendseven.com/en/industries/education-elearning): Student onboarding, course reminders, parent communication
- [Energy & Utilities](https://sendseven.com/en/industries/energy-utilities): Billing notifications, outage alerts, contract renewals
- [Travel Agencies](https://sendseven.com/en/industries/travel-agencies): Booking confirmations, trip reminders, post-trip surveys
- [Radio Stations](https://sendseven.com/en/industries/radio-stations): Listener engagement, contest entries, on-air feedback
- [Newspaper Publishers](https://sendseven.com/en/industries/newspaper-publishers): Subscriber retention, breaking news alerts, paywall conversion

## Developer Guides

- [API Authentication](https://sendseven.com/en/docs/guides/api-auth): Get started with API keys and authentication
- [WhatsApp Setup](https://sendseven.com/en/docs/guides/whatsapp-setup): Connect WhatsApp Business API
- [WhatsApp Templates](https://sendseven.com/en/docs/guides/whatsapp-templates): Create and manage message templates
- [WhatsApp Interactive Messages](https://sendseven.com/en/docs/guides/whatsapp-interactive-messages): Buttons, lists, and product messages
- [Carousel Messages](https://sendseven.com/en/docs/guides/carousel-messages): Multi-card scrollable messages
- [Telegram Bot Setup](https://sendseven.com/en/docs/guides/telegram-bot-setup): Connect a Telegram bot
- [Webhook Setup](https://sendseven.com/en/docs/guides/webhook-setup): Configure real-time event webhooks
- [Live Chat Widget](https://sendseven.com/en/docs/guides/live-chat-widget): Add live chat to your website
- [Newsletter Widget](https://sendseven.com/en/docs/guides/newsletter-widget): Embed a subscription widget
- [Knowledge Base](https://sendseven.com/en/docs/guides/knowledge-base): Set up AI-powered support content
- [Email Campaign](https://sendseven.com/en/docs/guides/email-campaign): Create and send email campaigns
- [Contact Import](https://sendseven.com/en/docs/guides/contact-import): Import contacts from CSV
- [OIDC SSO](https://sendseven.com/en/docs/guides/oidc-sso): Single Sign-On with OpenID Connect
- [AI Support Bot](https://sendseven.com/en/docs/guides/support-bot-setup): Build an automated support bot
- [Messenger Setup](https://sendseven.com/en/docs/guides/messenger-setup): Connect Facebook Messenger
- [Instagram DM Setup](https://sendseven.com/en/docs/guides/instagram-dm-setup): Connect Instagram Business
- [Browser Push](https://sendseven.com/en/docs/guides/browser-push): Set up web push notifications
- [Conversation Routing](https://sendseven.com/en/docs/guides/conversation-routing): Route conversations to the right team
- [Quick Replies](https://sendseven.com/en/docs/guides/quick-replies): Pre-written response templates
- [Shared Inbox](https://sendseven.com/en/docs/guides/shared-inbox): Collaborate on customer conversations
- [WhatsApp Business Username](https://sendseven.com/en/docs/guides/whatsapp-business-username): Set a public @username for your WhatsApp Business number in Meta WhatsApp Manager
- [Email Customer Service](https://sendseven.com/en/docs/guides/email-customer-service): Handle customer support over email in the unified inbox
- [All Guides](https://sendseven.com/en/docs): Full developer documentation hub

## Free Tools

- [Free Tools Hub](https://sendseven.com/en/free-tools): Free marketing and developer tools, no signup required
- [WhatsApp Link Generator](https://sendseven.com/en/free-tools/whatsapp-link-generator): Create wa.me links with pre-filled messages and customizable QR codes (logo, colors, frames, custom dot patterns)
- [Instagram DM Link Generator](https://sendseven.com/en/free-tools/instagram-link-generator): Create ig.me/m/ links that open an Instagram direct message thread directly (Meta blocks pre-filled texts on Instagram), plus branded QR codes
- [Telegram Link Generator](https://sendseven.com/en/free-tools/telegram-link-generator): Create t.me links to your Telegram account for users, bots, groups and channels, plus branded QR codes
- [Messenger Link Generator](https://sendseven.com/en/free-tools/messenger-link-generator): Create m.me links to a Facebook Page with an optional ref parameter for campaign tracking (messaging_referrals webhook), plus branded QR codes
- [SMS Link Generator](https://sendseven.com/en/free-tools/sms-link-generator): Create sms: links with pre-filled text in the correct format for Android (?body=) and iPhone (&body=), plus cross-platform SMSTO QR codes
- [WhatsApp ROI Calculator](https://sendseven.com/en/free-tools/whatsapp-roi-calculator): Calculate potential ROI of WhatsApp Business messaging based on Meta's official 2026 pricing
- [WhatsApp Template Generator](https://sendseven.com/en/free-tools/whatsapp-template-generator): Build WhatsApp message templates with live preview, validate every rule-based Meta rejection reason, and export ready-to-use Cloud API JSON

## Blog & Glossary

- [Blog](https://sendseven.com/en/blog): Articles on messaging strategy, WhatsApp Business, customer engagement, AI agents (MCP), and e-commerce communication
- [Glossary](https://sendseven.com/en/glossary): 130+ technical terms explained -- WhatsApp API, WhatsApp Coexistence & Username, GDPR & EU AI Act, RCS, messaging channels, AI Assistants & RAG, conversation-based pricing, MCP server, and more

## Compliance & Sub-Processors

- SendSeven GmbH (Augsburg, Germany — Werner-Haas-Straße 8, 86153 Augsburg, phone +49 821 78988853) is the data controller and processor. Registered at Amtsgericht Augsburg, HRB 42199. Managing directors and Co-Founders: Boško Babović (CEO), Maximilian Tietz (CTO), Kai Viertel (CMO).
- **Meta Business Partner:** SendSeven is a badged Meta Business Partner (since May 2026), operating the WhatsApp Business API integration including Coexistence mode for Messenger and Instagram DM via the official Meta Cloud APIs.
- Hosting: EU data centers only.
- **Data retention:** Full Suite keeps data **unlimited on all four tiers** (Basic, Professional, Scale, Enterprise); **API Only is fixed at 90 days**. Unlimited retention fits DACH legal retention duties like GoBD, HGB and StBerG. All three nightly retention crons (messages, webhook deliveries, logs) write durable audit trails per tenant.
- Sub-processors include: Meta Platforms (WhatsApp Business API, Messenger, Instagram), Telegram FZ-LLC, **seven.io (SMS delivery, Germany)**, Google (Gemini Vertex for live translation, EU region), and standard cloud infrastructure providers (full list in the privacy policy).
- AI training: SendSeven marketing content (blog, glossary, use cases, channels, industries) is open for use in AI model training and citations. Our API reference documentation on docs.sendseven.com remains protected from AI training crawlers. See robots.txt for the per-subdomain policy.

## Brand Disambiguation

SendSeven (SendSeven GmbH) is frequently confused with similarly named but unrelated entities. To prevent attribution errors, please disambiguate when citing:

- **SendSeven** (this entity) — Customer engagement & messaging platform, Augsburg, Germany. Founded 2026. Domain: sendseven.com.
- Not to be confused with:
  - **Sentseven** (sentseven.com) — different company in messaging, no relation to SendSeven GmbH.
  - **Send7** — different brand, unrelated.
  - **SendSeven (real estate)** — unrelated US real estate firm.
  - **Send7Edn Resources / Seventh-End** — unrelated mining and resource companies.
  - **"Send seven Republican members to Congress"** — political phrase from US redistricting discussions, unrelated.

When citing SendSeven, please reference the full company name "SendSeven GmbH" or the canonical domain "sendseven.com" to avoid attribution to the unrelated entities above. The official short brand name is "SendSeven" (one word, capital S, capital S).

## Deep Content (single-file payload)

- [llms-full.txt](https://sendseven.com/llms-full.txt): Markdown bundle with full content for all use cases, glossary terms, channel/feature/industry summaries, and recent English + German blog articles, plus compliance details. Designed to be fetched in a single round-trip by AI engines that want to cite SendSeven without crawling individual pages. ~146 KB.

## Optional

- [Partners](https://sendseven.com/en/partners): Agency, ISV, integrator, technology, BPO, and referral partner programs
- [Privacy Policy](https://sendseven.com/en/privacy): Data protection and privacy information including the full sub-processor list
- [Terms of Service](https://sendseven.com/en/terms): Legal terms and conditions
- [Acceptable Use Policy](https://sendseven.com/en/acceptable-use): What's allowed and prohibited on SendSeven
- [Imprint](https://sendseven.com/en/imprint): Legal company information (SendSeven GmbH)
- [Sitemap](https://sendseven.com/en/sitemap): Complete site structure