SendSeven unified inbox: the video walkthrough

Chapters

1. 0:00 All messages, one inbox
2. 0:18 Seven channels, one interface
3. 0:34 One history across every channel
4. 0:50 Contact profile & internal notes
5. 1:01 AI replies in seconds
6. 1:13 Live translation in the chat
7. 1:28 Custom inboxes for every team
8. 1:44 Secure & GDPR-compliant

What the video covers

The unified inbox brings every customer message into one view. Each contact has one continuous history across all channels, next to the contact profile and internal notes for handovers within your team.

AI reply suggestions draw on your knowledge base, and live translation translates incoming messages and your replies. With custom inboxes you split the inbox by location, brand or department, each with its own channels, filters and access rights. The platform, database and AI run in European data centers.

What you will see

• WhatsApp, SMS, email, Instagram, Messenger, Live Chat and Telegram in one view
• One conversation history per contact across all channels
• Contact profile and internal notes next to every conversation
• AI reply suggestions from your knowledge base
• Live translation in more than 100 languages, switched on per conversation
• Custom inboxes with their own channels, filters and access rights
• Hosted in the EU, encrypted in transit and at rest

Transcript

0:00 All messages, one inbox

Your customers reach out on WhatsApp, reply by email and message you on Instagram. With SendSeven's unified inbox, every message lands in one place. Your team works together, AI handles the routine, and nothing slips through the cracks.

0:18 Seven channels, one interface

WhatsApp, SMS, email, Instagram, Messenger, Live Chat and Telegram. Every conversation flows into one inbox. No more switching between five apps, no more searching. One login, and all your chats are ready.

0:34 One history across every channel

Every contact has one continuous conversation history, across all channels. If a customer writes on WhatsApp today and by email next week, you see both in the same thread. No one has to repeat themselves, and your team knows the status instantly.

0:50 Contact profile & internal notes

Right next to every conversation you see the full contact profile with all the relevant customer details. Thanks to internal notes, your team has the full context the moment a conversation is handed over.

1:01 AI replies in seconds

For routine questions, the AI drafts the right answer from your knowledge base. Your team checks it and sends with one click. That leaves more time for the conversations that really matter.

1:13 Live translation in the chat

With live translation in the chat, your team can offer multilingual support without any extra tools. Incoming messages are detected and translated automatically, and your reply goes out in the customer's language, fully GDPR-compliant.

1:28 Custom inboxes for every team

With custom inboxes, you split your inbox into logical areas: by location, brand or department. Each inbox has its own channels, filters and access rights. Admins keep the full overview, while agents only see what's been shared with them.

1:44 Secure & GDPR-compliant

All data is stored on European servers, encrypted in transit and at rest. Role-based access controls decide who sees what. And of course, SendSeven is 100 percent GDPR-compliant.