Suggested Reply

A Suggested Reply is a predefined, tappable response button inside an RCS message. Instead of typing, the recipient picks a ready-made answer and sends it back. It makes conversations faster and steers them in an orderly direction.

What is a Suggested Reply?

A Suggested Reply is a ready-made response button that appears beneath an RCS message. The recipient taps it, and the stored text is sent back as a normal reply, with no typing required. The result is a guided conversation: the business proposes sensible answers, and the customer chooses with a single tap.

Suggested Replies are a core element of the RCS Business Messaging experience, turning a static message into an interactive one.

Reply versus native action

The key distinction is from a Suggested Action. A Suggested Reply produces a text answer that lands in the chat thread and continues the conversation. A Suggested Action, by contrast, triggers a function on the device, such as a phone call or opening a map.

  • Suggested Reply: sends a text back ("Yes, please", "Confirm appointment") and keeps the conversation going.
  • Suggested Action: launches a native action outside the chat (call, location, calendar, link).
  • Display: both appear as tappable chips beneath the message, often side by side.

Typical use cases

Suggested Replies fit anywhere a quick, unambiguous response is needed:

  • Yes/No decisions: "Would you like a reminder?" with the chips "Yes, please" and "No, thanks".
  • Appointment confirmation: "Appointment Friday, 2 PM" with "Confirm" and "Reschedule".
  • Menu navigation: a short choice menu ("Order status", "Return", "Talk to the team") that routes the customer straight to the right topic.

A short example: a garage sends a service reminder. Below it sit three chips. The customer taps "Confirm appointment", and the confirmation goes straight back, with no call and no typing.

RCS and SendSeven

SendSeven is a unified-messaging platform for WhatsApp, SMS, email, Instagram, Messenger, Telegram, and live chat. RCS, with interactive elements like Suggested Replies, is available at SendSeven in Germany on request, see the RCS channel page, in German. SMS is a core part of the platform too and reaches recipients without an RCS-capable device. Every channel comes together in one central inbox, GDPR-compliant, EU-hosted, and built in Germany.