How much does SendSeven cost?

SendSeven has four plans with a fixed base fee plus a message bundle: Basic EUR 49 (2,500 messages), Professional EUR 79 (2,500, full AI), Scale EUR 199 (10,000), and Enterprise EUR 499 (40,000). Overage runs EUR 0.02 to 0.01 per message. API Only starts at EUR 9/channel/month. 14-day free trial, no card required.

What is the base fee and what are the included messages?

Every plan has a fixed monthly price that already includes a message bundle (e.g. 2,500 on Basic, 40,000 on Enterprise). As long as you stay under that, you only pay the base fee. Only beyond that are you billed per message.

What happens if I exceed my bundle?

Beyond the bundle, you pay per message sent at your plan's message rate (Basic/Professional 2 Ct, Scale 1,5 Ct, Enterprise 1 Ct). One rate for service messages, AI queries, campaigns, and SMS. Email newsletters are billed separately.

Are inbound messages really free?

Yes. Replies from your customers never cost anything, on any plan. Only outgoing messages and AI queries are billed.

What do SMS and WhatsApp cost on top?

SMS is billed at your plan's message rate; the per-country delivery cost runs through your prepaid credit. Meta charges its own WhatsApp conversation fees and bills them directly. Both country tables are further up this page.

No. Every plan includes unlimited users at no extra cost. Whether you have 1 or 100 team members, the price depends only on your message volume.

Can I cancel monthly?

Yes. Every plan can be cancelled monthly, with no minimum contract term. You can upgrade or downgrade at any time.

What's the difference between Basic and Professional?

Basic is the starting point for inbox and campaigns. From Professional, the full platform unlocks: AI assistants & chatbots, Knowledge Base, Flow Builder, scheduled sending, auto-translation, and Custom Inboxes.

Are there any hidden fees?

No. You pay your plan's fixed monthly base fee (which already includes a message bundle) plus one transparent per-message rate beyond it, the same rate for service messages, AI queries, campaigns, and SMS. No per-user or per-seat fees, no setup fees, no minimum contract. The only costs on top are billed at cost as separate line items: Meta's WhatsApp conversation fees (which Meta bills you directly) and per-country SMS carrier delivery (via prepaid credit). Email newsletters have their own low per-message rate.

Where is my data hosted, and is the AI GDPR-compliant?

SendSeven is built and hosted in the EU (Germany), and we are the GDPR data controller; your data sits on EU infrastructure. AI features run on Google Vertex AI in Frankfurt (europe-west3): prompts are not stored and are never used to train models, and AI is opt-in, off by default, with billing data never sent to it. Every plan includes a signed data-processing agreement (DPA), and we are a badged Meta Business Partner. Full details are in our privacy documentation.

Pricing

Our pricing: transparent & no hidden costs

Unlimited users

All channels

Cancel monthly

No setup fees

Basic

Get started: inbox & campaigns for small teams.

49 €/ month

2,500 messages includedthen 2 Ct / message

Try for free

Always included

Unlimited users
Unlimited contacts
Unlimited WhatsApp numbers
All 8 channels
Inbound messages free

Included

Shared inbox
Newsletters & campaigns
Website widgetsEmbeddable website building blocks like a live chat window or newsletter signup.
Analytics & link tracking
APIApplication Programming Interface: lets systems communicate with each other automatically., WebhooksReal-time notifications to your systems the moment something happens., Zapier & Make

Professional

The full platform: AI assistants, automation & more.

79 €/ month

2,500 messages includedthen 2 Ct / message

Try for free

Always included

Unlimited users
Unlimited contacts
Unlimited WhatsApp numbers
All 8 channels
Inbound messages free

Everything in Basic, plus

Unlimited AI assistantsChat assistants that answer customer questions from your Knowledge Base: website, documents, FAQs, solved tickets. One for everything, or several per use case.
Unlimited automationsA visual builder for automated messaging flows, no coding required.
Auto-translationTranslates live conversations automatically into more than 100 languages, with automatic language detection.
Custom InboxesDedicated inboxes that split the shared inbox by location, team, or brand. by location or team

Scale

For growing teams with higher volume.

199 €/ month

10,000 messages includedthen 1,5 Ct / message

Try for free

Always included

Unlimited users
Unlimited contacts
Unlimited WhatsApp numbers
All 8 channels
Inbound messages free

Everything in Professional, plus

4× the included messages (10,000 instead of 2,500)
1,5 Ct per message (instead of 2 Ct)
Email from 0,75 Ct (instead of 1 Ct)
Priority support

Enterprise

For high volume and the best rates.

499 €/ month

40,000 messages includedthen 1 Ct / message

Try for free

Always included

Unlimited users
Unlimited contacts
Unlimited WhatsApp numbers
All 8 channels
Inbound messages free

Everything in Scale, plus

4× the included messages (40,000 instead of 10,000)
1 Ct per message (instead of 1,5 Ct)
Email from 0,5 Ct (instead of 0,75 Ct)
Premium support

All prices net, plus applicable tax. Need more volume than Enterprise? Talk to sales.

For Developers

API Only

For developers and integrators who use our messaging infrastructure for their own products or put their own interface on top of it. Full access to the Application Programming Interface (API)Application Programming Interface: lets systems communicate with each other automatically., without a ready-made user interface.

REST APIWebhooksAnalyticsWidgetsMulti-TenantAll Channels

9 €/ channel / month

1,000 messages / channel included · then 0,5 Ct

90-day data retention · no inbox / no campaigns interface

Get started API Documentation

Compare all plans

How billing works

Base fee with a bundle

Your fixed monthly price already includes a message bundle (e.g. 2,500 on Basic).

Per message beyond that

Only once you exceed the bundle do you pay per message sent, at your plan's rate. One rate for service, AI, campaigns & SMS.

Inbound is always free

Replies from your customers never cost anything. You only pay for outgoing messages and AI queries.

Additional channel costs: Meta bills WhatsApp conversation fees directly; SMS delivery runs through your prepaid credit. Email newsletters are billed separately per email.

All plans compared

Feature	Basic 49 € Try for free	Professional 79 € Try for free	Scale 199 € Try for free	Enterprise 499 € Try for free	API Only 9 € / channel Get started
Volume & Basics
Included messages	2,500	2,500	10,000	40,000	1,000 / channel
Message rate (beyond that)	2 Ct	2 Ct	1,5 Ct	1 Ct	0,5 Ct
Email newsletter (per email)	1 Ct	1 Ct	0,75 Ct	0,5 Ct	0,25 Ct
Data retention	unlimited	unlimited	unlimited	unlimited	90 days
Users / team members	unlimited	unlimited	unlimited	unlimited	unlimited
Inbound messages	free	free	free	free	free
Channels
WhatsApp, Instagram, Messenger, Telegram, SMS, Live Chat, Email, Browser PushBrowser notifications, even when the page isn't open.	✓	✓	✓	✓	✓
Inbox & Customer Service
Shared inbox	✓	✓	✓	✓	–
Contacts, custom fieldsCustom fields you define yourself, per contact. & lists	✓	✓	✓	✓	✓
Assign to multiple team members	–	✓	✓	✓	–
Custom InboxesDedicated inboxes that split the shared inbox by location, team, or brand. (by location/team)	–	✓	✓	✓	–
Campaigns & Marketing
Message & email campaigns	✓	✓	✓	✓	–
Automations (Flow BuilderA visual builder for automated messaging flows, no coding required.)	–	✓	✓	✓	–
Scheduled sending	–	✓	✓	✓	✓
AI & Automation
Knowledge BaseThe knowledge behind it: website, documents, FAQs and solved tickets. Answers cite their source.	–	✓	✓	✓	–
AI assistantsChat assistants that answer customer questions from your Knowledge Base: website, documents, FAQs, solved tickets. One for everything, or several per use case.	–	✓	✓	✓	–
Auto-translation (100+ languages)	–	✓	✓	✓	–
Developer & Tools
REST API, WebhooksReal-time notifications to your systems the moment something happens., API ExplorerA sandbox for trying out the API directly.	✓	✓	✓	✓	✓
Zapier, Make, n8nAutomation tools that connect SendSeven to thousands of apps.	✓	✓	✓	✓	✓
Analytics & short links (link tracking)	✓	✓	✓	✓	✓
WidgetsEmbeddable website building blocks like a live chat window or newsletter signup. (Live Chat, Newsletter)	✓	✓	✓	✓	✓
Multi-tenant managementMultiple separate sub-accounts under one login, e.g. per location or client.	–	✓	✓	✓	✓
Premium integrationsDeep integrations with CRM and business systems.	–	✓	✓	✓	–