What features does SendSeven offer?
SendSeven offers features in three areas. Marketing: multi-channel campaigns across WhatsApp, Email, SMS, Telegram, Messenger, and Browser Push, with segmentation, contact management, and analytics. Customer service: unified inbox for seven channels, an AI support bot with knowledge base, ticket management, and AI reply suggestions. Developers: REST API, webhooks, SDKs, RBAC, and GDPR-compliant EU infrastructure.
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Marketing, customer service, or API integration. Choose your area and discover all features.
Brands that rely on SendSeven
- PepsiCo
- SEWOBE
- Brazen Labs
- Hypatia Advisory
- Heineken
- Strg+
- dunatura
- Shoplogin
- L'Oréal Paris
- BN Sicherheit
- Techsys Digital
- Ofenerlebnis
- Maserico
Marketing & Campaigns
Targeted campaigns across Email, SMS, WhatsApp and Push, with smart contact management and detailed analytics.
All 18 Marketing features
WhatsApp Newsletter
Send approved template messages to opted-in contacts via WhatsApp Business API. High open rates, rich media support.
Visual Email Builder
Drag-and-drop visual editor with responsive templates. Build mobile-ready emails without code.
Smart Segmentation
Create dynamic segments based on any field, behavior, or engagement. Update automatically as data changes.
Campaign Analytics
Track delivery on every channel, plus opens, clicks, and bounces for email.
URL Shortener & Click Tracking
Create short, branded links with automatic click tracking. Monitor engagement with timestamps, click counts, and contact-specific analytics.
Campaigns & Newsletters
WhatsApp Newsletter
Send approved template messages to opted-in contacts via WhatsApp Business API. High open rates, rich media support.
Visual Email Builder
Drag-and-drop visual editor with responsive templates. Build mobile-ready emails without code.
SMS Campaigns
Send text messages to contact lists with personalization, scheduling, and delivery tracking.
Messenger Campaigns
Send promotional messages via WhatsApp, Telegram, and Messenger with approved templates.
Browser Push Campaigns
Re-engage website visitors with targeted push notifications. Images, own-brand sign-up, and analytics.
URL Shortener & Click Tracking
Create short, branded links with automatic click tracking. Monitor engagement with timestamps, click counts, and contact-specific analytics.
3-Tier Template System
Reusable layouts, content blocks, and campaigns. AI layout generation from a text description.
Campaign Analytics
Track delivery on every channel, plus opens, clicks, and bounces for email.
Contact Management
360° Contact View
See every interaction across all channels in one place. Conversations, tickets, campaigns, and activity timeline.
Link Click Analytics
View all tracked link clicks per contact with timestamps and engagement metrics. Track individual customer behavior.
Double Opt-In Management
GDPR-compliant subscription management with customizable confirmation emails and preference centers.
Custom Fields
Create unlimited custom fields for contacts: text, numbers, dates, dropdowns, or multi-select.
Activity Timeline
Complete history of messages, tickets, campaign interactions, and subscription changes per contact.
Smart Segmentation
Create dynamic segments based on any field, behavior, or engagement. Update automatically as data changes.
Import & Export
Bulk import contacts via CSV with field mapping. Export segments for external tools or compliance.
Automation
Scheduled Messages
Schedule one-time or recurring messages for reminders, follow-ups, and time-sensitive campaigns.
Trigger-Based Workflows
Automate actions based on events: new conversation, ticket created, message keywords, or custom conditions.
WhatsApp Flows (Beta)
Forms right inside the WhatsApp chat: appointment requests, quotes or feedback in one step, no link and no app. The answers land on the contact.
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Start with 100 test messages. No credit card required.
Customer Service & AI Automation
Multi-channel inbox, AI support bot, ticket management and smart automation, all in one platform.
All 28 Service features
Multi-Channel Inbox
All customer conversations from WhatsApp, Telegram, Messenger, Instagram, Email, and Live Chat in one unified inbox.
AI Agents
AI chatbot that answers customer questions using your knowledge base and checks every reply against your sources before it is sent.
Knowledge Base Integration
Bot uses RAG (Retrieval Augmented Generation) to answer questions from your uploaded documents, FAQs, and help articles.
Smart Escalation
Automatic handoff to your team when the customer asks for a person, a keyword you set comes up, or the bot can't find an answer several times in a row.
Ticket Management
Convert conversations to tickets, tag them, assign to agents, and track resolution times.
Inbox & Conversations
Multi-Channel Inbox
All customer conversations from WhatsApp, Telegram, Messenger, Instagram, Email, and Live Chat in one unified inbox.
Ticket Management
Convert conversations to tickets, tag them, assign to agents, and track resolution times.
Smart Agent Assignment
Route conversations to the right agent based on skills, availability, workload, or custom rules.
AI Reply Suggestions
Get AI-powered response suggestions based on your knowledge base. Accept, edit, or dismiss with one click.
Internal Notes
Add private notes to conversations visible only to your team. Perfect for handoffs and context sharing.
Live Chat Widget
Customizable chat widget for your website with pre-chat forms, file uploads, and mobile-friendly design.
Team Chat
Slack-style channels, direct messages and threads, right inside SendSeven. Bring in colleagues and external providers, let bots post alerts and ask the knowledge base in its own channel.
AI Support Bot
AI Agents
AI chatbot that answers customer questions using your knowledge base and checks every reply against your sources before it is sent.
Smart Escalation
Automatic handoff to your team when the customer asks for a person, a keyword you set comes up, or the bot can't find an answer several times in a row.
Knowledge Base Integration
Bot uses RAG (Retrieval Augmented Generation) to answer questions from your uploaded documents, FAQs, and help articles.
Activation Rules
Configure when bots activate: time-based scheduling, channel-specific rules, or when agents are unavailable.
Field Collection
Conversationally collect customer information like name, email, phone, and custom fields before escalating to agents.
Bot Analytics
Track bot performance, resolution rates, escalation reasons, and interaction logs to continuously improve effectiveness.
Multi-Language Support
Bots can understand and respond in multiple languages, providing global customer support 24/7.
Auto-Translation
Incoming messages are automatically translated to your agent's language. 100+ languages with automatic language detection, GDPR-compliant. Included from the Professional plan.
Real-Time Integration
Seamless WebSocket integration ensures instant bot responses and smooth handoff to live agents when needed.
AI Intelligence
Knowledge Base
Upload documents, crawl websites, or import FAQs. AI chunks and embeds content for intelligent retrieval.
Answer Suggestions
Real-time AI suggestions powered by your knowledge base. Agents respond faster with consistent information.
Learn from Tickets
Train your knowledge base with resolved tickets. AI learns from real conversations to improve over time.
Conversation Summaries
AI automatically summarizes long conversations and generates ticket summaries for quick context.
Knowledge Base Health
See which knowledge base answers get sent and which need work.
Automation & Workflows
Away Messages & Auto-Replies
Set automatic responses for off-hours, holidays, or high-volume periods to keep customers informed.
Trigger-Based Workflows
Automate actions based on events: new conversation, ticket created, message keywords, or custom conditions.
WhatsApp Flows (Beta)
Forms right inside the WhatsApp chat: appointment requests, quotes or feedback in one step, no link and no app. The answers land on the contact.
Conditional Flow Logic
Create if/then/else flows that route conversations, assign agents, or send responses based on context.
Scheduled Messages
Schedule one-time or recurring messages for reminders, follow-ups, and time-sensitive campaigns.
Contacts
360° Contact View
See every interaction across all channels in one place. Conversations, tickets, campaigns, and activity timeline.
Activity Timeline
Complete history of messages, tickets, campaign interactions, and subscription changes per contact.
See how it all works together
Book a personalized demo with our team.
Developer Experience
REST API, Webhooks, SDKs and enterprise security. Built by developers, for developers.
All 14 Developer features
RESTful API
Clean, well-documented REST API following industry best practices with OpenAPI specification.
Webhooks
Receive real-time notifications for incoming messages, status updates, and conversation events.
SDKs & Libraries
Official SDKs for JavaScript, Python, PHP, and more with comprehensive examples.
Scope-Based RBAC
Fine-grained scope-based permissions, predefined system roles, and custom role support for flexible access control.
Compliance Ready
GDPR and SOC 2 compliant infrastructure with automated data retention policies.
API & SDKs
RESTful API
Clean, well-documented REST API following industry best practices with OpenAPI specification.
Link Tracking API
Programmatically create short links, track clicks, and get analytics for any URL via API endpoints.
Webhooks
Receive real-time notifications for incoming messages, status updates, and conversation events.
SDKs & Libraries
Official SDKs for JavaScript, Python, PHP, and more with comprehensive examples.
Security & Compliance
Scope-Based RBAC
Fine-grained scope-based permissions, predefined system roles, and custom role support for flexible access control.
Scoped API Tokens
Create tokens with specific permission scopes and automatic expiration management.
Multi-Tenant Architecture
Complete data isolation between tenants and privilege escalation prevention.
Audit Logging
Track all permission changes and access events with comprehensive compliance trails.
Compliance Ready
GDPR and SOC 2 compliant infrastructure with automated data retention policies.
Privilege Escalation Prevention
Users cannot grant permissions they don't possess, ensuring security at every level.
Automation
Trigger-Based Workflows
Automate actions based on events: new conversation, ticket created, message keywords, or custom conditions.
Conditional Flow Logic
Create if/then/else flows that route conversations, assign agents, or send responses based on context.
Analytics
Bot Analytics
Track bot performance, resolution rates, escalation reasons, and interaction logs to continuously improve effectiveness.
Campaign Analytics
Track delivery on every channel, plus opens, clicks, and bounces for email.
See all features in action
Start with 100 test messages and experience the full power of SendSeven