Connect All Your Messaging Channels in One Platform
More channels, more customers, less effort. WhatsApp, Instagram, email, SMS and more – with AI and automation you stay in control.
All channels. One inbox.
Watch how WhatsApp, SMS, Email, Instagram, Messenger, Live Chat and Telegram land in one team inbox.
Supported Channels
Connect with your customers across all major messaging platforms through a single, unified API.
WhatsApp Business
Send templates, rich media, and interactive messages to billions of WhatsApp users
Telegram
Bots and channels for instant messaging with rich formatting and media support
SMS
Reliable text messaging worldwide with high deliverability and carrier-grade routing
Transactional and marketing emails with visual builder and analytics
Facebook Messenger
Rich messaging with buttons, quick replies, and persistent menus
Instagram Direct
Connect with customers through Instagram's messaging platform
Live Chat Widget
Customizable chat widget for your website with real-time messaging
Browser Push
Web push notifications for re-engagement and real-time alerts
Future Channels
We're constantly expanding our channel support. Here's what's on the roadmap.
RCS (Rich Communication Services)
Next-generation SMS with rich media, branding, and interactive features
Viber
Popular messaging app with business accounts and promotional messages
Apple Messages for Business
Reach iPhone users directly through Messages app
Hello! Your order #4821 has been shipped.
Channel Comparison
Six questions decide which channel fits a use case: what the customer needs, who may start, how long you can reply without a template, what needs approval, how it is encrypted and what the customer sees as the sender.
GDPR-compliant. Multichannel communication through one unified platform.
- What the customer needs
- WhatsApp on the phone, a phone number
- Who starts
- You may start, with opt-in and an approved template
- Replying without a template
- 24 hours after the last customer message
- Approval before sending
- Yes, Meta reviews every template
- Encryption
- End-to-end
- Sender and content
- Business profile with name and logo, media, buttons, lists
- What the customer needs
- The Telegram app, the customer starts your bot
- Who starts
- The customer starts the bot
- Replying without a template
- Any time, no window
- Approval before sending
- No
- Encryption
- Encrypted in transit (TLS)
- Sender and content
- Bot name with bot label, media, buttons, stickers, files
- What the customer needs
- A mobile number, no app, no internet
- Who starts
- You may start, marketing only with opt-in
- Replying without a template
- Any time, no window
- Approval before sending
- No
- Encryption
- None
- Sender and content
- A sender ID only, plain text
- What the customer needs
- An email address
- Who starts
- You may start, marketing after double opt-in
- Replying without a template
- Any time, no window
- Approval before sending
- No
- Encryption
- Encrypted in transit (TLS)
- Sender and content
- Sender address and domain, full HTML design
- What the customer needs
- A Facebook account
- Who starts
- Usually the customer starts, from your page or an ad
- Replying without a template
- 24 hours after the last customer message
- Approval before sending
- No
- Encryption
- Encrypted in transit (TLS)
- Sender and content
- Your page name and picture, media, buttons, quick replies
- What the customer needs
- An Instagram account
- Who starts
- The customer starts, by direct message, story reply or comment
- Replying without a template
- 24 hours after the last customer message
- Approval before sending
- No
- Encryption
- Encrypted in transit (TLS)
- Sender and content
- Your profile name and picture, media and quick replies
- What the customer needs
- A website visit, no account
- Who starts
- The customer opens the chat window
- Replying without a template
- During the session
- Approval before sending
- No
- Encryption
- Encrypted in transit (TLS)
- Sender and content
- Your own branding in the widget, file uploads, pre-chat form
- What the customer needs
- A website visit and browser permission
- Who starts
- You send once the browser has given permission
- Replying without a template
- The channel only sends, the customer cannot reply
- Approval before sending
- No
- Encryption
- Encrypted in transit (TLS)
- Sender and content
- Your domain and icon, image and actions
| Channel | What the customer needs | Who starts | Replying without a template | Approval before sending | Encryption | Sender and content |
|---|---|---|---|---|---|---|
| WhatsApp Business | WhatsApp on the phone, a phone number | You may start, with opt-in and an approved template | 24 hours after the last customer message | Yes, Meta reviews every template | End-to-end | Business profile with name and logo, media, buttons, lists |
| Telegram | The Telegram app, the customer starts your bot | The customer starts the bot | Any time, no window | No | Encrypted in transit (TLS) | Bot name with bot label, media, buttons, stickers, files |
| SMS | A mobile number, no app, no internet | You may start, marketing only with opt-in | Any time, no window | No | None | A sender ID only, plain text |
| An email address | You may start, marketing after double opt-in | Any time, no window | No | Encrypted in transit (TLS) | Sender address and domain, full HTML design | |
| Facebook Messenger | A Facebook account | Usually the customer starts, from your page or an ad | 24 hours after the last customer message | No | Encrypted in transit (TLS) | Your page name and picture, media, buttons, quick replies |
| Instagram Direct | An Instagram account | The customer starts, by direct message, story reply or comment | 24 hours after the last customer message | No | Encrypted in transit (TLS) | Your profile name and picture, media and quick replies |
| Live Chat Widget | A website visit, no account | The customer opens the chat window | During the session | No | Encrypted in transit (TLS) | Your own branding in the widget, file uploads, pre-chat form |
| Browser Push | A website visit and browser permission | You send once the browser has given permission | The channel only sends, the customer cannot reply | No | Encrypted in transit (TLS) | Your domain and icon, image and actions |
On encryption: among these channels, WhatsApp is end-to-end encrypted. SMS has no encryption at all, and every other channel runs at least encrypted in transit over TLS.
One API, Any Channel
Send messages across all channels with the same simple API. No need to learn different SDKs or manage multiple integrations.
- Consistent message schema across all channels
- Unified webhooks for all incoming messages
- Real-time delivery status updates via WebSocket
- Automatic fallback between channels
// Same API, any channel
await sendMessage({
channel: "whatsapp", // or telegram, sms, email...
to: "+1234567890",
text: "Hello from SendSeven!",
metadata: {
campaign_id: "promo-2025"
}
});
// Automatic delivery tracking
{
"id": "msg_abc123",
"status": "delivered",
"channel": "whatsapp",
"timestamp": "2025-12-07T10:30:00Z"
}Ready to go multi-channel?
Start with 100 test messages and connect with your customers on every platform
