Team Chat: More alignment, less tool switching

Team Chat in SendSeven: internal channels for departments and partners, threads, bots, Shoutbox and AI answers from the knowledge base. From Professional.

SendSeven Team Chat is a Slack-style internal chat inside the SendSeven messaging platform: public, private and external channels, direct messages and threads. Bots post alerts via webhook, Zapier, Make, n8n or MCP, and a Knowledge Base channel answers team questions. The Shoutbox pin shares your current page as a link card. From Professional (EUR 79/month).

Your customer communication is only as good as the teamwork behind it. Talk things through with colleagues and external partners right inside SendSeven, share chats and pages through the Shoutbox and let bots post alerts or the knowledge base answer in its own channel.

Direct messages, private channels, share links internally

Knowledge base answers in its own channel

Coordination, handover and knowledge live where your team already works. With the full history, with your own knowledge base and bots that help out. That saves tool switching and follow-up questions.

Sales, support, recruiting, invoices: your team sorts it all out in one place. Channels, direct messages and threads in the same app as your customer chats.

A colleague picks the customer up with the full history. The pin in the Shoutbox shares the page you are on as a link card, so there is nothing to retype.

Your team asks your own knowledge base right in the channel and gets the answer with its sources. Your bots can also post notifications, warnings and daily reports.

Channels for departments or topics. External partners

Every topic gets its own channel, open to everyone or private for leadership. Agencies and freelancers join external channels by invitation.

Invite guests by email, remove them at any time

Admins manage the members of each channel

Whatever everyone should see right away goes in the Shoutbox, a widget that sits above every page. Your colleague opens the link card and lands exactly where you just were.

Announcements and shout-outs for the whole company

The pin shares the current page as a link card

Reactions and @mentions like in any channel

The channel stays readable because replies land in a thread. Images, videos, files and formatting come as standard.

Threads with reply count and participants

@mentions and @all, edit your own messages

Your team sees the events that matter without opening a dashboard. Your automations post VIP conversations, CRM figures, daily reports and warnings into the channel.

Allow bots per channel, with name and avatar

Alerts for VIP customers, SLA, revenue and daily report

Build your own flows with Zapier, Make and n8n

New colleagues find the return window themselves instead of asking around. Knowledge Base AI answers in its own channel from your knowledge base, with sources.

Every answer names the documents it used

Included from Professional, no extra module

Everyone decides for themselves when it rings. Per channel: all messages, mentions only or muted, plus quiet hours for after work.

Per channel: all messages, mentions only or muted

Quiet hours with start time, end time and time zone

Browser notifications and sound as global switches

Android app with push, light and dark mode

Team Chat is switched on in your account from Professional. Create a channel, add your team, get going.

Plus icon in the sidebar, pick a name, choose public, private or external. Allow bots if automations should post there.

Add colleagues to the channel or invite guests by email into an external channel. Everyone sets their own notifications.

Mention a colleague in the Shoutbox and attach the page you are on with the pin. They open the customer with the full history, you stay in your own chat.

Flow Builder with webhooks into channels

AI bots for your customers, Team Chat for your team

Analytics for response times and team workload