What is SendSeven Team Chat?
SendSeven Team Chat is a Slack-style internal chat inside the SendSeven messaging platform: public, private and external channels, direct messages and threads. Bots post alerts via webhook, Zapier, Make, n8n or MCP, and a Knowledge Base channel answers team questions. The Shoutbox pin shares your current page as a link card. From Professional (EUR 79/month).
Team Chat:
More alignment,
less tool switching.
Your customer communication is only as good as the teamwork behind it. Talk things through with colleagues and external partners right inside SendSeven, share chats and pages through the Shoutbox and let bots post alerts or the knowledge base answer in its own channel.
What customers see outside
is shaped inside your team.
Coordination, handover and knowledge live where your team already works. With the full history, with your own knowledge base and bots that help out. That saves tool switching and follow-up questions.
Everything in one place
Sales, support, recruiting, invoices: your team sorts it all out in one place. Channels, direct messages and threads in the same app as your customer chats.
Hand customers over in seconds
A colleague picks the customer up with the full history. The pin in the Shoutbox shares the page you are on as a link card, so there is nothing to retype.
Bots and knowledge in the channel
Your team asks your own knowledge base right in the channel and gets the answer, and the AI can cite its sources. Your bots can also post notifications, warnings and daily reports.
Channels for departments or topics. External partners only where you want them.
Every topic gets its own channel, open to everyone or private for leadership. Agencies and freelancers join external channels by invitation.
- Public, private and external channels
- Invite guests by email, remove them at any time
- Browse channels and join with one click
- Admins manage the members of each channel
The Shoutbox reaches everyone. The pin shares your current page.
Whatever everyone should see right away goes in the Shoutbox, a widget that sits above every page. Your colleague opens the link card and lands exactly where you just were.
- Announcements and shout-outs for the whole company
- The pin shares the current page as a link card
- Movable, minimizable, hideable per user
- Reactions and @mentions like in any channel
Threads, reactions, media. Everything your team needs.
The channel stays readable because replies land in a thread. Images, videos, files and formatting come as standard.
- Threads with reply count and participants
- Emoji reactions, bold, italic, code
- Images, videos, audio and files inline
- @mentions and @all, edit your own messages
Bots post everything your team needs to know.
Your team sees the events that matter without opening a dashboard. Your automations post VIP conversations, CRM figures, daily reports and warnings into the channel.
- Allow bots per channel, with name and avatar
- Alerts for VIP customers, SLA, revenue and daily report
- Build your own flows with Zapier, Make and n8n
- Bot API and webhook in both directions
Ask the knowledge base right in the channel.
New colleagues find the return window themselves instead of asking around. Knowledge Base AI answers in its own channel from your knowledge base and can cite its sources.
- Answers from your knowledge base only
- Can name the documents an answer used
- Costs 1 AI Credit
- Included from Professional, no extra module
Notifications that respect your focus time.
Everyone decides for themselves when it rings. Per channel: all messages, mentions only or muted, plus quiet hours for after work.
- Per channel: all messages, mentions only or muted
- Quiet hours with start time, end time and time zone
- Browser notifications and sound as global switches
- Android app with push, light and dark mode
From first channel to first handover in 2 minutes
Team Chat is switched on in your account from Professional. Create a channel, add your team, get going.
Create a channel
Plus icon in the sidebar, pick a name, choose public, private or external. Allow bots if automations should post there.
Add your team
Add colleagues to the channel or invite guests by email into an external channel. Everyone sets their own notifications.
Hand over a conversation
Mention a colleague in the Shoutbox and attach the page you are on with the pin. They open the customer with the full history, you stay in your own chat.
Frequently asked questions
Does Team Chat replace Slack or Microsoft Teams?
For teams that work in the inbox all day, usually yes. You get channels, direct messages, threads, reactions, media, bots and a knowledge base channel, and every customer conversation is one click away. There are no calls, no video and no screen sharing, so Slack or Teams can stay in place for that.
Can external people such as agencies or freelancers join?
Yes. Create an external channel and invite guests by email, and you can remove them again at any time. Guests cost nothing extra. They see only the external channels they were invited to, so your internal channels, conversations and contacts stay invisible.
In which languages is Team Chat available?
The Team Chat interface is available in 11 languages, including German, English, French, Spanish, Italian and Turkish. Every team member picks their own language. Messages are not translated automatically.
How do bots, Zapier or n8n post into Team Chat?
Allow bots in the channel and post through the Bot API with the teamchat:write scope, up to 60 requests per minute. The webhook team_chat.message.created reports new messages to your automations. Actions, triggers and modules for Zapier, Make and n8n as well as the MCP server are documented at docs.sendseven.com.
What is the Knowledge Base channel?
A system channel where Knowledge Base AI answers your team's questions from your own knowledge base. Under every answer you see which documents it came from. Each answer costs 1 AI Credit, available from Professional.
Which plan includes Team Chat?
Team Chat is included from Professional, so in Scale and Enterprise as well, at no extra cost and with no per-seat fee. Basic and API Only do not include it. The number of channels and the file size of attachments are currently not limited.
Is Team Chat available in the mobile app?
Yes, in the SendSeven app for Android. Team Chat has its own tab there, with push notifications, quiet hours and the same channels, direct messages and threads as on the web. Light and dark mode follow your device.
Internal communication, hosted where your customer data is
GDPR-compliant, DPA included, no extra charge.
TLS-encrypted in transit, AES-256 at rest.
EU hosting · Servers in Germany · AI models in EU region.
Private channels for leadership, external ones for guests.
More power, not more cost.
Included from Professional. Unlimited users, guests free of charge, no add-on.