What is SendSeven's Analytics Dashboard?
SendSeven's Analytics Dashboard provides real-time insights across all eight messaging channels, tracking message volume, campaign delivery funnels (sent, delivered, opened, clicked), team response times, AI bot resolution rates, link click analytics, and subscriber growth. Included in all SendSeven plans, with CSV export and configurable date ranges.
Stop Guessing.
Start Knowing.
Messages, campaigns, response times, bot performance, subscriber growth: every metric across every channel, in one dashboard. No spreadsheets. No switching tools.
Analytics Dashboard
Total Messages
4,287
Conversations
487
Campaigns Sent
1,843
Avg Open Rate
47.3%
Last 7 Days
Why Teams Love SendSeven Analytics
Stop switching between tools. Stop guessing what works. Get the full picture: across every channel, every campaign, every agent.
Every Channel, One Dashboard
No more switching between WhatsApp analytics, email reports, and SMS logs. See message volume, delivery rates, and engagement across every channel, side by side.
Know What's Working
Track campaign delivery, opens, clicks, and link performance across every channel. See which campaigns convert and which channels drive the most engagement.
Your Team, Measured
Response times, resolution rates, and agent workload at a glance. See who's performing well, where bottlenecks form, and how your AI bot contributes.
Message Volume
Every Message, Every Channel, Tracked
See total message volume, per-channel breakdown, and trends over time. Know where your customers prefer to talk and which channels drive the most conversations.
- Total sent, received, and bot messages across all 8 channels
- Per-channel breakdown: WhatsApp, Email, Instagram, SMS, Telegram, Messenger, Live Chat, Push
- 30-day trend chart shows volume spikes and seasonal patterns
- Filter by date range to compare periods and spot growth
Campaign Performance
Delivery Funnel
47.3%
Open Rate
10.8%
Click Rate
22.8%
Click-to-Open
1.1%
Bounce
Top Campaign
Spring Sale WhatsApp
From Send to Click, Fully Tracked
Track every campaign from delivery to click. See delivery funnels, open rates, and click-through rates, broken down by channel. Drill into individual campaigns for detailed performance metrics.
- Delivery funnel: Sent → Delivered → Opened → Clicked with exact numbers
- Performance metrics: open rate, click rate, click-to-open rate, bounce rate
- Conversations from ads: see which click-to-WhatsApp ad started how many chats, split by Facebook and Instagram
- Advanced analytics with time series, device, geography, and link tabs
- Per-recipient tracking with CSV export for deeper analysis
Response & Resolution Time Trends
Avg Response Time by Channel
1.8 min
312 conversations
14.2 min
197 conversations
2.4 min
86 conversations
Live Chat
0.7 min
268 conversations
Avg Resolution Time by Channel
2.1 hrs
298 closed
5.4 hrs
186 closed
3.2 hrs
81 closed
Live Chat
1.3 hrs
255 closed
Response Times, Resolution Rates, Visible
Monitor your support team's performance in real time. Average response time, resolution time, and per-agent metrics, so you can coach effectively and staff smartly.
- Average first response time and resolution time across all channels
- Per-agent performance cards: response time, tickets resolved, workload distribution
- Response and resolution time by channel helps prioritize staffing
- 30-day trend charts show if your team is getting faster or slower
AI Performance
593 (70%)
254 (30%)
Bot Sessions
312
Escalation
8.2%
High confidence — bot is performing well
Is Your AI Bot Actually Working?
Most teams deploy an AI bot and hope for the best. SendSeven shows you exactly how your bot performs: resolution rate, escalation rate, confidence scores, and session metrics.
- Bot resolution rate: what percentage of conversations are fully resolved by AI
- Escalation rate: see how often conversations get handed to humans
- Confidence scores: know how sure the bot is about its answers
- Session metrics: average messages per session, completion vs. abandonment
From Data to Decisions in 3 Steps
No setup required. No tracking codes. Analytics start working the moment your channels are connected.
Connect Your Channels
Link WhatsApp, Email, Telegram, SMS, and more. Data starts flowing into your dashboard the moment a message is sent or received.
Watch the Dashboard
Metrics update in real time. Filter by date range, channel, or agent. Spot trends, identify bottlenecks, and track campaign performance as it happens.
Optimize & Grow
Use insights to improve response times, boost campaign ROI, scale your AI bot, and make data-driven decisions about where to invest your time and budget.
Frequently Asked Questions
What metrics can I track with SendSeven Analytics?
SendSeven Analytics tracks message volume across all channels, campaign performance (delivery, opens, clicks, bounces), team response and resolution times, per-agent performance, AI bot resolution and escalation rates, link click analytics, subscriber growth, and opt-in/opt-out trends. You can filter all metrics by date range. See all features on our Features page.
Is the analytics dashboard available on all plans?
Yes, on every plan. Analytics is included from Basic (€49/month) through Professional, Scale, and Enterprise, and it's also part of API Only (from €9/channel/month) for developers who skip the rest of the UI. No add-on costs, no hidden tiers. Check our Pricing page for details.
Can I export analytics data?
Yes. You can export campaign recipient data as CSV for offline analysis. Filter by date range and status before exporting. Export buttons are available on campaign detail pages.
How does AI bot analytics work?
The AI Performance section tracks your bot's total actions, resolution rate (conversations fully handled by the bot), escalation rate (handed to humans), and confidence scores. This helps you identify gaps in your Knowledge Base and improve automated support.
Do I need to set up anything to start tracking?
No. Analytics start working automatically once your messaging channels are connected. There are no tracking codes to install, no configuration needed. Just connect your channels and data flows into the dashboard.
Can I track link clicks and URL performance?
Yes. The Link Performance section shows total tracked links, click counts per URL, and your top-performing links. Combined with the built-in URL shortener, you can create branded short links with automatic click tracking across all channels.
Can I see which ad started a WhatsApp conversation?
Yes. When a customer starts a chat from a click-to-WhatsApp ad, SendSeven shows the ad right inside the conversation, with headline, body, and thumbnail. The Analytics dashboard additionally shows how many conversations each ad started in the selected date range, split by Facebook and Instagram. The panel appears automatically once the first ad-driven chats come in; attribution applies from activation onward, there is no retroactive data.
Ready to See What Your Data Can Do?
Start your free trial. All analytics included: every Full Suite plan, every channel. No credit card required.