Knowledge Base — train your AI from internal data in minutes

Turn closed tickets, FAQs, documents, and your website into an AI that answers customer questions accurately — no technical knowledge required.

The Knowledge Base is where you train your AI using your own internal data — in minutes, without any technical knowledge. Add content from four sources: solved conversations from your unified inbox, manually written FAQs, uploaded documents (PDF, DOCX, or TXT), or by crawling your website. The AI indexes everything and starts answering customer questions accurately right away.

A SendSeven account — sign up free at app.sendseven.com

Content to add: FAQs, documents, a website URL, or existing support tickets

Enable AI features in Settings → Billing → AI Add-on

FAQs, documentation, product info, or a website to crawl

Your knowledge base is a collection of documents, FAQs, and website content that the AI uses to generate accurate, contextual responses to customer questions. The better your knowledge base, the better your AI suggestions will be.

SendSeven Knowledge Base overview showing document sources, crawled pages, and uploaded training files used to power the AI Support Bot

Crawling a website to train the Knowledge Base with URL and crawl depth settings

Add Documents screen showing Managed FAQs, Upload File, Crawl Website, and Re-crawl options

Managed FAQs editor for adding Q&A pairs to the Knowledge Base

in your SendSeven dashboard. You'll see an overview of your current knowledge base status and available actions.

Well-structured documents with clear Q&A format produce the best AI suggestions. Consider converting your FAQ page into a document.

to import content from your existing help center or documentation:

Enter your help center or documentation URL

The crawler will automatically extract text content, follow internal links, and build your knowledge base from the crawled pages.

Large websites may take several minutes to crawl. You'll receive a notification when complete.

Click on any document to view its content

Check that key information was captured correctly

When tickets are closed, AI generates a summary

Summaries are automatically added to knowledge base

Over time, your AI becomes more accurate as it learns from real customer interactions and how your team resolves issues.

Open an existing conversation or start a new one

The AI will generate a suggested response based on your knowledge base

Review the suggestion and confidence score

Delete information that's no longer accurate

Outdated knowledge base content can lead to incorrect AI suggestions. Schedule regular reviews (monthly or quarterly) to keep content fresh.

Ensure content uses clear, specific language

Check that the relevant information is in your knowledge base

Review and remove conflicting or outdated information

Check that the website is publicly accessible

Ensure robots.txt doesn't block crawling

Try crawling specific sections instead of the entire site

Ensure file format is supported (PDF, DOCX, TXT, MD)

For large documents, split into multiple smaller files

1. Open Knowledge Base
2. Crawl your website
3. Upload your documents
4. Add FAQs — write Q&A pairs directly