What is SendSeven's Live Chat widget?

SendSeven's Live Chat is an AI-powered website widget under 50 KB that installs with one script tag. An AI agent answers from your knowledge base; per conversation you choose Off, Assist or Auto, and your team can take over at any time. GDPR-consent pre-chat forms capture leads, and every chat lands in the shared inbox. From EUR 79/month (Professional).

Live Chat

Turn Website VisitorsInto Conversations

A lightweight chat widget with built-in AI. Answer visitor questions 24/7, capture leads automatically, and manage every conversation from one inbox.

  • Live in 5 minutes
  • No credit card required
  • 14-day free trial
Try for freeSetup Guide
Script tag to embed
1
WordPress, Shopify, React or HTML
From Install to Live
5 min
With a template and live preview
AI modes for your agent
3
Off, Assist, Auto; can be turned off per conversation
AI Availability
24/7
Your AI agent answers at night too

More Than a Chat Widget

A complete visitor engagement system: AI answers, lead capture, and multi-channel continuity.

  1. 01

    AI That Answers Before You Do

    Your Knowledge Base powers an AI agent that answers common questions 24/7. When it can't help, it hands the conversation to your team with the full history.

  2. 02

    From Chat to Any Channel

    Visitors start in Live Chat, your team follows up later by email or WhatsApp. One contact profile shows every conversation from every channel.

  3. 03

    Every Chat Creates a Contact

    The widget asks for name, email and, if you like, a phone number right above the first message. Every chat creates a contact, ready for campaigns and follow-ups.

01

Pick a template, make it yours

First choose the goal: customer support or newsletter signup. Then pick a bubble or card template, each with a real preview on a sample site. Name it and continue to the editor.

  • Two goals: customer support with live chat and contact channels, or newsletter signup for email and push
  • Templates as a bubble, side panel or contact card with WhatsApp, Telegram, Live Chat and email
  • Every template comes with a starting setup: AI agent first, human first or flow first
  • The preview shows the open widget the way your visitors see it
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  • "Save & preview" opens a demo page with your embed code
02

Your Brand, Your Widget

In the editor you set the widget type, use case and language, design the look and choose the channels. The live preview shows every change minimized, as a teaser and open.

  • Colors, logo, texts, corners (sharp, soft or round) and position in any of the four corners
  • 15 launcher icons to choose from
  • Teaser above the launcher with your own message, delay and scroll trigger; once dismissed it stays away for a period you choose
  • The widget language follows the visitor, with a fallback language for everyone else
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  • Business hours per weekday with time zone; when nobody is online, the widget can hide live chat and offer other channels
  • Full screen on phones (on by default), optionally in its own tab
  • Visitors paste screenshots straight into the chat
03

AI That Knows Your Product

Connect your knowledge base from website content, documents and FAQs. The AI agent answers from it and checks its answers against your sources. For each agent you choose Off, Assist or Auto, and your team can take over at any time.

  • 3 modes per agent: Off, Assist, Auto; the agent can be turned off in any conversation
  • Assist: the AI agent writes drafts, your team sends
  • Handover to your team: on request, on keywords you define, or when the agent can't help
  • Its own greeting and personality per agent
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  • The widget header always says who is replying: AI Agent, Automation, or a human by name, the disclosure Article 50 of the EU AI Act asks for, on by default
  • Pick a language and the AI answers in it from the first message; the choice is saved to the contact, so replies stay consistent on every other channel
04

Capture Leads, Not Just Chats

The widget asks for name, email and phone right above the first message, and every chat creates a contact. With the newsletter widget you win subscribers for email and push, with double opt-in for email.

  • Contact fields above the first message, one click on "Start chat"
  • Each field required, optional or hidden, plus custom fields
  • Logged-in visitors skip the questions
  • Newsletter widget for email and push subscribers, double opt-in for email
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  • New contacts are ready for campaigns and follow-ups right away
05

Start on Chat, Continue Anywhere

Live Chat conversations land in the same inbox as WhatsApp, Telegram, email and every other channel. If a visitor left a phone number or email, your team follows up there. The contact profile shows every conversation from every channel.

  • Live Chat conversations appear in your inbox next to every other channel
  • One contact profile links Live Chat, WhatsApp, email, Telegram and more
  • Assignment and status work across channels
  • Your AI agent works on Live Chat, WhatsApp, Telegram and other channels with the same knowledge base
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  • On desktop, new widgets show a QR code that takes visitors to WhatsApp, Telegram, Messenger, Instagram or SMS

Live in Three Steps

From zero to live chat in under 5 minutes. No coding required.

  1. 012 min

    Add the Widget

    Copy one script tag into your website. Works with any platform: WordPress, Shopify, React, or plain HTML.

  2. 022 min

    Brand and Configure

    Pick a template, set your brand colors, add business hours and connect your knowledge base for AI answers.

  3. 03Instant

    Start Conversations

    Visitors chat, AI answers, leads get captured. Everything flows into your Unified Inbox for your team to manage.

Works With Everything

Frequently Asked Questions

Does the Live Chat widget slow down my website?
No. The widget script loads asynchronously and does not block your page from rendering.
How does the AI agent work with Live Chat?
The AI agent answers visitor questions from your knowledge base of website content, documents and FAQs. For each agent you choose Off, Assist or Auto. If a visitor asks for a person or the agent cannot help, it hands the conversation to your team with the full history.
Can my team follow up on WhatsApp or Email?
Yes. When a visitor shares a phone number or email in the chat, SendSeven creates a contact. Your team can then follow up by WhatsApp, email, Telegram or any other connected channel. Every conversation stays linked to one contact profile.
Is the Live Chat widget GDPR compliant?
Yes. You decide which contact fields the widget asks for. Email newsletter signups use double opt-in, data is hosted in the EU, and you can export or delete contact data at any time.
Can I customize the widget's appearance?
Yes. You set colors, logo, texts, corners (sharp, soft or round) and the position in any of the four corners, and choose one of 15 launcher icons. On top come the teaser, business hours, contact fields and phone behavior (full screen plus an optional separate tab). The live preview shows every change right away.
Does the AI agent only work in Live Chat?
No. The same AI agent and knowledge base work on Live Chat, WhatsApp, Telegram and other channels. You can use one agent for every channel or set up a separate agent with its own greeting per channel.

Add live chat to your website today

One script tag. AI-powered answers. Lead capture built in. Your visitors are waiting. Give them a way to talk to you.

Try for freeSetup Guide
Capterra5.0Google5.04.9
No credit card required
100 test messages included