Live Chat on Your Website — 3 Clicks

Embed a customizable live chat widget on your site and have real-time conversations with visitors.

The SendSeven live chat widget is a customizable chat bubble you embed on your website. When visitors click it, they can start real-time conversations that appear directly in your shared inbox alongside WhatsApp, email, and other channels. No separate platform to check — all conversations in one place with your team.

A SendSeven account (sign up at app.sendseven.com)

A website where you can add JavaScript (HTML access)

Access to the SendSeven Conversations inbox to reply

Widgets overview in SendSeven showing Support Bubble Widget

Support Bubble Widget detail page with embed code and Copy Code button

Live chat widget open on website with Start Live Chat form

First message sent via live chat widget in SendSeven

  1. Get your widget embed code
  2. Customize widget appearance
  3. Add the script to your website
  4. Configure business hours
  5. Set up automated greetings
  6. Test the widget

FAQ

How do I add the widget to my site?

Copy the one-line JavaScript snippet from your widget settings and paste it before the closing tag on your website. No build process or server setup required — it works immediately.

Can I customize colors and text?

Yes. Customize the bubble color, position (bottom-right or bottom-left), welcome message, button labels, and more directly in your dashboard. All changes are live immediately without redeploying your site.

Does it work on mobile?

Yes. The widget is fully responsive and optimized for mobile, tablet, and desktop. It automatically adapts to screen size and is touch-friendly on all devices.

Can I show a pre-chat form?

Yes. Enable the pre-chat form to collect visitor name, email, and custom fields before they start chatting. This helps with lead capture and personalizes conversations.

What happens when agents are offline?

You can set up offline mode to show a contact form instead of the chat widget when no agents are available. Messages are stored in your inbox and your team can respond when they're back online.

Can I use it with WordPress/Shopify/Wix?

Yes. The widget works on any website. We have plugins available for WordPress and Shopify, or you can manually add the snippet to any site with HTML access.

Can I trigger it programmatically?

Yes. Use the SendSeven widget API to open/close the chat, set custom fields, track user events, or trigger conversations programmatically with JavaScript.