What is a Knowledge Base in SendSeven?

The SendSeven Knowledge Base unifies website crawl, file upload, editorial FAQs, and solved tickets into one source. The AI uses RAG to answer from your content, optionally with source citations, and checks every reply against your sources before sending. It delivers the same answer across live chat, WhatsApp, and Telegram. Setup takes under 5 minutes.

Knowledge Base

One source for every answer

Connect your website, documents and FAQs. The AI answers from your content and checks every reply against your sources.

If it finds nothing, it doesn't guess but hands over to your team. One knowledge base for seven inbound channels, from WhatsApp to Live Chat.

  • Live in 5 minutes
  • No credit card required
  • 14-day free trial
Start free trialSetup guide

Knowledge base

Sources for AI agents and team

0pages found
Discovering pages
0 of 128 pages indexed

  • Home

    /

    Queued

  • Shipping & delivery

    /shipping

    Queued

  • Returns & exchanges

    /returns

    Queued

  • Payment methods

    /payment

    Queued

  • Size guide

    /size-guide

    Queued

  • Contact

    /contact

    Queued

Folder “Websites”. Recrawling imports only new or changed pages.

Knowledge sources
4
Website, documents, FAQs, tickets
Answers from your knowledge
24/7
RAG inference on your data
Replies checked before sending
100%
Prices, dates, numbers, links vs. your sources
Channels from one KB
7
WhatsApp, Email, SMS, IG, Messenger, Live Chat, Telegram
  • GDPR compliant · DPA included
  • Encrypted in transit and at rest
  • EU hosting · Made in Germany

You decide what your AI answers from

Four RAG sources, dedicated folders per bot, and one knowledge level for every inbound channel. You decide what your AI is allowed to see, and every reply is checked against your sources before it goes out.

  1. 01

    Four sources, one knowledge

    Website crawl with real-time progress, file upload for PDF/DOCX/TXT, editorial FAQs, and, optionally, FAQ entries from your closed tickets. Every source stays updatable. Re-index with a single click.

  2. 02

    Knowledge folders per bot

    Organize knowledge in folders: product catalog, docs, HR policies, complaints. Give each bot or automation one or more folders. The sales bot searches the product catalog, the HR bot the policies.

  3. 03

    One KB for every channel

    Build your knowledge once. The AI answers with it on WhatsApp, Email, SMS, Instagram, Messenger, Live Chat, and Telegram. Consistent, source-backed, no duplicate maintenance.

01

Four sources, full context

Crawl your website with live progress. On multilingual sites, SendSeven detects the languages and shows the page count per language. Upload PDFs and Word files, see the status per file and maintain FAQs directly in the editor.

  • Website crawler with real-time progress, on first crawl and every re-crawl
  • File upload with status per file, issues flagged right on the file
  • Inline FAQ editor: question, answer, immediately available. Ideal for seasonal or campaign knowledge
  • Closed tickets as a source: they become FAQ drafts, nothing is added without your approval

Knowledge sources

4 sources, one knowledge base

Recent imports

  • Shipping & delivery

    shop.example.com/shipping

    Indexed

  • Returns & exchanges

    shop.example.com/returns

    Indexed

  • Size guide

    shop.example.com/size-guide

    Processing

2 items need review

02

Knowledge folders & bot assignment

Knowledge grows, and not every bot needs all of it. With knowledge folders, you sort content by topic, brand or department and give each bot or automation one or more folders. The sales bot searches the product catalog, the support bot the technical docs, the HR bot the policies. That keeps answers precise.

  • Folder structure for topics, brands, or departments: nest as deep as needed
  • Bot assignment: each automation uses one or more folders
  • Context-aware actions per document type: download PDF/DOCX, edit FAQs inline, view tickets as summary
  • Secure download links: signed, access-protected, no public URL

Knowledge folders

Sales

Product catalog, prices, terms

  • product-catalog-q2.pdf

  • price-list-2026.docx

  • Which payment methods do you accept?

Used by

Sales agent

Each AI agent uses the folders assigned to it, one or several.

03

AI assistant right inside the inbox

In any conversation, your team opens the AI Assistant with the sparkle button and works in two tabs: "Reply" drafts an answer from the conversation and your knowledge base, "Ask" puts a question straight to the knowledge base. Every suggested reply lists the sources it used.

"Use This Reply" puts the draft into the message field. Your team stays in control: the agent edits and sends it, nothing goes out automatically.

  • Two tabs: reply from conversation and knowledge base, or ask the knowledge base directly
  • Every suggested reply lists its knowledge-base sources under "Sources"
  • "Use This Reply" puts the draft in the message field to edit; "Regenerate" makes a new one
  • Type /kb in the message field to get an inline answer with a source citation

Emma Clarke

Hi, how can I cancel my subscription?
Write a message…

AI Assistant

Draft reply from the conversation and the knowledge base

Sources (2) · visible to the team only

  • terms-2026.pdf · p. 4
  • FAQ · Cancel subscription
04

One knowledge, every channel

Same question, same answer, whether a customer asks on WhatsApp, via Email, in Live Chat, or on Telegram. The AI draws from the same knowledge base and delivers consistent, source-backed answers. When unsure, it automatically hands off to a team member, with the full conversation history. You maintain the knowledge base once, the impact scales across all inbound channels.

  • Identical answers across every inbound channel, no duplicate maintenance
  • Answers draw on your knowledge base, with a grounding check against your sources
  • Your team sees the sources; customers see them only if you switch them on per bot
  • Off, Assist or Auto: per conversation you decide whether the AI agent replies, drafts or stays out

Same question, different channel

WhatsApp

· Emma Clarke
Customer questionHow do I cancel my subscription?
AI agentYou can cancel at any time. Go to Settings → Subscription → Cancel. The cancellation takes effect at the end of the billing period.
Checked against sourcesSource for the team: terms-2026.pdf

One knowledge base. Seven channels. The same answer.

Ready to answer in three steps

From empty to productive in under 5 minutes. No coding, no model training.

  1. 012 min

    Connect a source

    Enter your website URL and start the crawl, upload PDFs, write FAQs or turn on FAQ drafts from tickets. Progress shows in real time.

  2. 021 min

    Bot assignment

    Assign one knowledge folder per bot. Sales bot gets the product catalog, support bot gets the docs. Clean separation, precise answers.

  3. 03Instant

    Live in the inbox

    The bot is active immediately on every inbound channel: WhatsApp, Email, SMS, Instagram, Messenger, Live Chat, and Telegram. Team members use the AI assistant in the inbox for reply suggestions.

Plays well with everything

Frequently asked questions

Can the AI still hallucinate sometimes?
SendSeven keeps the AI bound to your content. With Retrieval Augmented Generation (RAG), the AI is shown the most relevant passages from your knowledge base before every answer and answers from them. A grounding check then compares the answer against your sources. If the AI agent can't help, it says so or hands over to your team.
Which file formats can I upload?
PDF, DOCX, and TXT. Larger files are automatically split into sections and indexed. You see the status per file, and if something is blocked, the notice sits right on the file. If you prefer short knowledge snippets, use the inline FAQ editor.
Is the knowledge base GDPR compliant?
Yes. All content is processed and stored in the EU, and the DPA (Data Processing Agreement) is included in every plan by default. Encryption in transit and at rest. You stay in full control: delete content at any time or deactivate individual sources. Detailed role and permission controls govern who can view or edit which knowledge folder.
How do I keep the knowledge base up to date?
One click on "Re-crawl" fetches all stored website pages again, removes outdated content from the AI index, and indexes new pages. The re-crawl also shows real-time progress ("47 of 120 pages"). Documents can be updated or replaced individually, FAQs edited inline. For regular updates, you can trigger re-crawls via automation or API.
What are knowledge folders and when do I need them?
Knowledge folders are folders inside your knowledge base. You need them as soon as several bots or automations should cover different knowledge, like a sales bot for the product catalog and a support bot for the technical docs. You give each bot one or more folders, so every bot searches where its answers are.
How does the handoff to a team member work?
The AI agent hands over to your team when the customer asks for a person, on keywords you define, or when it can't help. The conversation lands in the inbox with the full history, so your team sees what the AI agent already answered and can follow up. Per conversation you choose Off, Assist or Auto, and your team can take over at any time.
Which channels does the AI work on?
On every inbound channel: WhatsApp, Email, SMS, Instagram, Messenger, Live Chat, and Telegram. As soon as a customer request arrives in the inbox, the AI checks your knowledge base and suggests an answer, or hands off directly to a team member. Browser Push is outbound only (sending) and doesn't need KB answers.
Does the knowledge base cost extra?
The knowledge base is included from Professional (€79/month) through Scale and Enterprise. It isn't part of Basic (€49/month, no AI agents), and it isn't available on API Only. Every Full Suite plan includes a monthly message bundle plus one transparent per-message rate; AI answers are billed as AI Credits. No per-user fees, no limits on sources or knowledge folders. The 14-day free trial gives you full access, including the knowledge base.

Privacy that quietly runs along

  1. GDPR compliant with DPA in the plan, no surcharge.

  2. TLS-encrypted in transit, AES-256 at rest.

  3. Hosting in the EU.

  4. Roles & permissions per knowledge folder: who sees what, who changes what.

Build your AI knowledge base

Connect sources, assign a knowledge folder to a bot, live everywhere your customers reach out. 14-day free trial, up to 250 AI Credits included, no credit card.

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