How does AI help my support team with response suggestions?
SendSeven's AI response suggestions analyze the customer conversation and suggest an answer from your knowledge base. Your agent types /ai in the chat, reviews the suggestion with its confidence score and source, and decides: accept, edit, or reject. Result: 44% faster resolution, 35% more consistency. From EUR 79/month (Professional).
Respond faster,advise better.
Your team no longer types replies from scratch. AI suggests them, drawn from your knowledge base. One click, and the answer is on its way.
- Available instantly
- No credit card required
- 14-day free trial
Same question, ten different answers
A customer asks about delivery times. Agent A says '3-5 business days.' Agent B says '1 week.' The new hire searches for 10 minutes and replies hesitantly. The customer notices: this team isn't on the same page.
For growing businesses, this is a familiar problem. Every team member phrases things differently, knows different details, has different experience. Only 23% of companies deliver consistent answers across two channels. Across three channels, it drops to just 8%.
New hires take an average of 21 days before they can respond confidently on their own. During that time, they tie up experienced colleagues who explain, correct, and follow up. And those experienced agents? They're typing the same answers for the hundredth time. 76% of customer service agents report burnout from repetitive tasks.
The result: slow replies, inconsistent communication, and a team that spends more time typing than actually solving problems.
AI suggests, your team decides
SendSeven's AI response suggestions analyze the customer conversation and suggest an answer from your knowledge base. Your agent reviews, adjusts, and sends with one click.
Here's how it works: A customer writes via WhatsApp. Your agent opens the conversation in the Unified Inbox and types /ai. The AI searches your knowledge base, finds the right answer, and displays it as a suggestion, complete with a confidence score and source reference.
Your agent has three options: accept the suggestion as-is, edit it and then send, or dismiss it and write their own reply. The same works on Email, Live Chat, and Telegram.
The key difference from a chatbot: here, the AI doesn't reply to the customer. Your agent does. The AI is the tool; the human is the final authority. Customers always talk to a real person.
- 1Customer writesVia WhatsApp, Email, Live Chat, or Telegram
- 2AI suggests an answerFrom the knowledge base, with source reference
- 3Agent reviews and sendsAccept, edit, or dismiss
Measurable results
Teams with AI response suggestions work faster, more consistently, and with greater satisfaction.
- +14%
More inquiries per hour
AI suggestions save typing time and research time.
- +35%
More consistent answers
Every team member draws from the same knowledge base.
- 50%
Faster onboarding
New hires lean on AI suggestions instead of guessing.
One command, instant answer
Type /ai in any conversation and the AI analyzes the context: What did the customer ask? What does the knowledge base say? The suggestion appears in seconds, with a confidence score and source reference. Alternatively, search the knowledge base directly with /kb.
- /ai analyzes the conversation and suggests a context-aware answer
- /kb searches the knowledge base for a specific term
- Confidence score shows how certain the AI is about the answer
- Source reference: your agent sees exactly where the answer comes from
Accept, edit, or dismiss
Every suggestion offers three options. Does the answer fit? One click on 'Use' and the text is inserted into the reply field. Not quite right? Edit it, then send. Completely off? Dismiss it and write your own. The human always has the final say.
- Use: suggestion is inserted directly into the reply field
- Edit: adjust the text, change the tone, add details
- Dismiss: write your own reply when the suggestion doesn't fit
- The AI doesn't replace anyone. It's a tool for your team.
One knowledge base, one standard
No matter who replies or on which channel: the AI always draws from the same knowledge base. New hires give well-informed answers from day one. Experienced agents save typing time on standard questions. The result: consistent communication without training marathons.
- All team members use the same knowledge base for suggestions
- New hires are productive faster (50% shorter onboarding)
- Cross-channel: WhatsApp, Email, Live Chat, Telegram
- Sub-knowledge bases for different topics or products
AI assists. Humans decide.
79% of customers prefer a human agent for complex issues. AI response suggestions put the right information in your team's hands, but the decision on tone, empathy, and context is always made by a person.
- 79% of customers prefer humans for complex issues
- AI delivers the information, the human decides the tone
- Zero risk: nothing is sent automatically
- Ideal entry point for AI: low risk, immediate value
ROI in numbers
- faster issue resolution
- 44%
- Industry study: AI support
- more inquiries handled per hour
- +14%
- Stanford/NBER study
- more consistent communication
- +35%
- Industry study: AI support
- shorter onboarding for new team members
- 50%
- Industry study: onboarding
Ready instantly
Fill your knowledge base, activate AI, type /ai.
- 01 · 5 min
Fill the knowledge base
Crawl your website, upload documents, or enter FAQ pairs. The AI processes everything automatically.
- 02 · 1 min
Activate AI suggestions
Enable 'AI Analysis' in your settings. Suggestions are available immediately.
- 03 · Instant
Type /ai and get started
Type /ai in any conversation. The AI suggests an answer. Accept, edit, or dismiss.
For developers & power users
Step-by-step guides for setup via the platform or API.
Platform guide: step by step
AI suggestions appear automatically when viewing customer messages. Here's how to use them:
- 1
Upload Knowledge Base Documents
Go to Settings > Knowledge Base > Documents. Upload PDFs, Word docs, or crawl your help center website to build your AI knowledge base.
- 2
Enable AI Suggestions
In Settings > Tenant Settings, ensure "AI Analysis" feature is enabled for your account.
- 3
View Suggestions in Conversations
When you open a conversation, AI suggestions appear below the message input. Click the sparkle icon to see alternative suggestions.
- 4
Accept or Customize
Click "Use" to insert the suggestion into your reply field. Edit as needed, then send.
API reference: developer access
Use the Agent Suggestions API to integrate AI responses into your custom interfaces.
| Method | Path | Description |
|---|---|---|
| POST | /api/v1/agent-suggestions/suggest | Get AI suggestions for a conversation |
| POST | /api/v1/agent-suggestions/{id}/accept | Mark a suggestion as accepted |
| GET | /api/v1/knowledge-base/search | Search knowledge base directly |
interface AISuggestion {
id: string;
content: string;
confidence: number;
source_documents: string[];
}
const response = await fetch('https://api.sendseven.com/api/v1/agent-suggestions/suggest', {
method: 'POST',
headers: {
'Authorization': 'Bearer YOUR_API_TOKEN',
'X-Tenant-ID': 'YOUR_TENANT_ID',
'Content-Type': 'application/json'
},
body: JSON.stringify({
conversation_id: 'conv_123',
message_content: 'How do I reset my password?'
})
});
const suggestions: AISuggestion[] = await response.json();
console.log('Top suggestion:', suggestions[0].content);await fetch('https://api.sendseven.com/api/v1/agent-suggestions/sug_123/accept', {
method: 'POST',
headers: {
'Authorization': 'Bearer YOUR_API_TOKEN',
'X-Tenant-ID': 'YOUR_TENANT_ID'
}
});
console.log('Suggestion marked as accepted');Frequently asked questions
What's the difference between AI suggestions and the AI chatbot?
How accurate are the suggestions?
Do suggestions work on all channels?
Can the AI make wrong suggestions?
How fast is the setup?
What do AI response suggestions cost?
Your team responds faster, starting today
Fill your knowledge base, type /ai, review the suggestion, and send. No training, no risk, immediate value.