How do I automate customer service with an AI chatbot?
SendSeven's AI bot answers recurring questions instantly from your knowledge base, without hallucinations and without coding. 4 hybrid modes: fully automated, AI-first, human-first, and time-based. The bot works across live chat, WhatsApp, and Telegram. Complex cases are automatically handed off to your team. GDPR-compliant with EU hosting. From EUR 79/month (Professional).
Your Team Answers Once.
The Bot Handles the Rest.
The same five questions, every day. Opening hours, directions, appointment availability. Your AI bot answers them instantly from your knowledge base -- so your team can focus on what actually needs a human.
AI Support Bot
Escalation Rules
The Same Questions, Every Single Day
It's Monday morning at Dr. Weber's dental practice. The phone rings. 'Do you have any appointments this week?' The receptionist checks, answers, hangs up. Three minutes later, the phone rings again. 'Where exactly are you located? Is there parking nearby?' Then: 'Which insurance plans do you accept?'
By lunchtime, the receptionist has answered the same five questions 20 times -- while patients in the waiting room need attention. This is the reality for small and mid-sized businesses everywhere: restaurants, physiotherapy clinics, law offices, retail stores. Staff spend hours answering questions that could be handled with a single FAQ page -- if customers would read it.
90% of customers rate an immediate response as important when they have a question. But a 3-person team can't answer 50 messages across WhatsApp, live chat, and email simultaneously. The result: slow responses, frustrated customers, and a team that never gets to the work that actually matters.
An AI That Knows Your Answers
SendSeven's AI bot reads your knowledge base -- FAQs, documents, website content, past ticket summaries -- and answers customer questions instantly. No hallucinations. No made-up information. Only answers from your own content.
Here's how it works at Dr. Weber's practice: A patient asks on WhatsApp, 'Do you have appointments available this week?' The bot checks the knowledge base and responds in seconds: 'Yes, we have openings on Wednesday at 2pm and Friday at 9am. Would you like to request one?' The receptionist only sees the conversation if the bot can't help -- or if the patient explicitly asks for a human.
You choose the level of automation. Four hybrid modes let you run fully automated, AI-first with human backup, human-first with AI suggestions, or time-based rules (AI at night, humans during the day). In the dashboard, confidence analytics show you how certain the bot was for every answer.
Less Routine, More Impact
Businesses using AI chatbot automation see measurable changes in three areas.
Do you have appointments this week?
Where exactly are you located?
Is there parking nearby?
Feed It Your Content, Get Real Answers
Upload your FAQs, product docs, website content, and past ticket summaries. The AI answers exclusively from your material -- no hallucinations, no guessing. Every answer includes a source reference in the dashboard so you can verify accuracy.
- Upload documents, FAQs, website content, and past ticket summaries
- AI answers only from your content -- no hallucinated responses
- Source attribution visible in the dashboard for every answer
- Update your knowledge base anytime -- the AI adapts immediately
AI Support Bot
Escalation Rules
Your Level of Automation
Not every business wants full automation from day one. Four hybrid modes let you start cautiously and scale up as confidence grows. Run fully automated for after-hours, AI-first with human backup during the day, or let your team handle everything while AI suggests answers.
- Fully Automated: bot answers everything, escalates only when uncertain
- AI First: bot answers, humans step in when confidence is low
- Human First: your team leads, AI suggests replies in the background
- Time-Based: automatic at night and weekends, human during business hours
AI Support Bot
Escalation Rules
Smart Handoff When It Matters
The bot knows when it can't help. Low confidence? Sensitive keyword detected? Customer explicitly asks for a human? The conversation transfers seamlessly to your team -- with full chat history, so nobody has to repeat themselves.
- Automatic escalation when confidence drops below your threshold
- Keyword-based triggers: 'complaint', 'billing', 'manager' route to humans
- Customer can always request a human agent at any time
- Full conversation history transfers -- no context lost on handoff
AI Support Bot
Escalation Rules
One Bot, Every Channel
The same AI bot works on live chat, WhatsApp, and Telegram -- with the same knowledge base, the same confidence rules, the same escalation logic. No need to build separate bots for each channel. Manage everything from one dashboard.
- Same bot runs on Live Chat, WhatsApp, and Telegram simultaneously
- One knowledge base powers all channels -- update once, apply everywhere
- Channel-specific greeting messages and persona settings available
- All conversations land in the Unified Inbox for your team
ROI in Numbers
What This Could Look Like
Dr. Weber's dental practice receives about 60 messages per day across WhatsApp, live chat, and phone. 80% are the same questions: appointment availability, directions, insurance, parking, preparation instructions. After setting up SendSeven's AI bot with a knowledge base of 25 FAQ entries, the bot handles 45 of those 60 daily messages automatically. The receptionist now handles only 15 conversations that actually need a human -- freeing up 3 hours per day for patient care.
Typical scenario based on industry data
Bot Live in 10 Minutes
From setup to first automated answer -- no coding required.
Add Your Knowledge Base
Upload FAQs, product docs, or paste your website URL. The AI learns your content instantly.
Configure Bot & Rules
Choose a hybrid mode, set escalation rules, customize greeting messages, and pick your channels.
Activate on Your Channels
Turn the bot on for Live Chat, WhatsApp, and Telegram. It starts answering immediately.
Step-by-step guides for bot setup via the dashboard or API.
Platform Guide: Step by Step
Set up chatbot automation:
Configure Away Messages
Go to Settings > Automation > Away Messages to set up off-hours responses.
Set Up Knowledge Base
Upload documents and FAQs to train the AI assistant.
Create Bot Flows
Build conversation flows with triggers, conditions, and actions.
Define Handoff Rules
Set conditions for when the bot should transfer to a human agent.
Test and Deploy
Test your bot in the simulator, then activate it on your channels.
API Reference: Developer Access
Configure automation via API.
| Method | Path | Description |
|---|---|---|
| GET | /api/v1/automation/away-messages | Get away message settings |
| PUT | /api/v1/automation/away-messages | Update away messages |
| POST | /api/v1/automation/bot-handoff | Trigger manual bot-to-agent handoff |
await fetch('/api/v1/automation/away-messages', {
method: 'PUT',
headers: {
'Authorization': 'Bearer YOUR_API_TOKEN',
'Content-Type': 'application/json'
},
body: JSON.stringify({
enabled: true,
message: "Thanks for reaching out! We'll respond within 24 hours.",
schedule: {
timezone: 'Europe/Berlin',
off_hours: [{ start: '18:00', end: '09:00' }],
weekends: true
}
})
});Frequently Asked Questions
How long does it take to set up the AI bot?
About 10 minutes. Upload your FAQ or documents to the knowledge base, choose a hybrid mode, set escalation rules, and activate the bot on your channels. No coding required. Our step-by-step guide walks you through every setting.
Will the AI make up answers?
No. The AI answers exclusively from your knowledge base content -- documents, FAQs, website pages, and past ticket summaries. It never invents information. When it doesn't find a good answer, it escalates to your team instead of guessing.
Can I control how much the bot handles vs. my team?
Yes. Four hybrid modes give you full control: Fully Automated (bot handles everything), AI First (bot answers, humans step in when needed), Human First (your team leads, AI suggests), and Time-Based (AI at night, humans during the day). You can change modes anytime.
On which channels does the bot work?
The AI bot works on Live Chat, WhatsApp, and Telegram -- all from the same knowledge base. You can activate it on one channel or all three simultaneously. Channel-specific greeting messages and persona settings are available.
What happens when the bot can't answer a question?
The conversation escalates automatically to your team. Escalation triggers include low confidence scores, sensitive keywords (like 'complaint' or 'billing'), and explicit customer requests for a human. Your team receives the full chat history, so the customer doesn't have to repeat anything.
What does the AI chatbot cost?
The AI bot is available from Professional (€79/month), with unlimited users and no per-user fees, and includes the Unified Inbox, all 8 channels, and knowledge base. AI usage is billed per use (about €0.01 per AI response). 14-day free trial, no credit card required.
Let Your Bot Handle the Routine
Same questions, every day? Let AI answer them. Your team focuses on what matters. 10-minute setup, no coding required.