What is Telegram for business and how can I use it for customer communication?
Telegram has 950 million monthly users and a free, open Bot API, which makes it the cheapest channel to automate. Channels broadcast to unlimited subscribers and files up to 2 GB are allowed. SendSeven connects a bot in minutes and puts those chats in one shared inbox. From EUR 49/month, AI from EUR 79.
Telegram for Business
Tap into 950 million active users with powerful bots and channels. Automate customer support, broadcast newsletters, and manage 1:1 conversations – all through Telegram with SendSeven.
bot
I want to check my order status
Brands that rely on SendSeven
- PepsiCo
- SEWOBE
- Brazen Labs
- Hypatia Advisory
- Heineken
- Strg+
- dunatura
- Shoplogin
- L'Oréal Paris
- BN Sicherheit
- Techsys Digital
- Ofenerlebnis
- Maserico
Telegram Bots & Automation
Build powerful bots that handle customer inquiries, process orders, and automate workflows – no app downloads required.
Custom Bot Commands
Define slash commands for common actions like /order, /status, or /help. Customers interact naturally without learning a new interface.
Inline Keyboards
Add interactive buttons directly below messages. Let users navigate menus, confirm actions, or select options with a single tap.
Automated Workflows
Trigger automated sequences based on user actions. Welcome messages, FAQ responses, and escalation paths – all running on autopilot.
Rich Media Messages
Send images, videos, documents up to 2 GB, voice notes, and location pins. Resolve issues faster with visual context.
AI-Powered Responses
Connect your knowledge base and let AI handle routine questions automatically. Escalate complex issues to your team.
Webhook Integration
Receive real-time updates via webhooks when users interact with your bot. Integrate with your CRM, helpdesk, or custom backend.
Marketing & Channels
Broadcast to unlimited subscribers with Telegram Channels – no algorithm filtering, no reach limits.
Telegram Channels
One-to-many broadcasting with unlimited subscribers. Every subscriber receives every message – no algorithmic filtering.
Scheduled Messages
Plan and schedule broadcasts in advance. Queue content for optimal delivery times across different time zones.
Silent Notifications
Send updates without triggering a notification sound. Respect your audience while keeping them informed.
Message Analytics
Track view counts on channel posts. Monitor subscriber growth and engagement to optimize your content strategy.
Cross-Channel Campaigns
Combine Telegram with WhatsApp, SMS, and Email in a single campaign through SendSeven's unified platform.
Media-Rich Content
Share polls, quizzes, videos, photo albums, and formatted text. Keep your audience engaged with interactive content.
Why Businesses Choose Telegram
How Telegram compares to other messaging channels for business communication.
Telegram
Connect Telegram to Your Business with SendSeven
Create a bot, connect it to SendSeven, and start automating conversations in minutes – not weeks.
Quick Bot Setup
Create a Telegram bot via BotFather, paste the token into SendSeven, and start receiving messages immediately.
One Inbox for All Channels
Telegram alongside WhatsApp, Email, SMS, Messenger, and Instagram – all in one unified inbox.
REST API for Developers
Full API access from any programming language. Send messages, manage bots, and handle webhooks programmatically.
GDPR-Compliant
Data processed within the EU. Compliant opt-in management and full control over customer data. Made in Germany.
AI-Powered Support
Connect your knowledge base and let AI handle routine Telegram queries automatically.
Transparent Pricing
Plans start at Basic (€49/month) with a monthly message bundle, unlimited users, and no per-seat fees. The Telegram Bot API itself is completely free with no per-message fee from Telegram. Developers who only need the API can start with API Only from €9/channel/month. 100 test messages included in your 14-day free trial.
Frequently Asked Questions
What is Telegram for business?
Telegram is a cloud-based messaging platform with 950 million monthly active users. For businesses, it offers a free and open Bot API for automating customer service and Channels for broadcasting to unlimited subscribers. With SendSeven, you connect a Telegram bot and manage 1:1 conversations alongside all your other channels in one unified inbox.
How do Telegram bots work?
Telegram bots are automated accounts that interact with users through messages, commands, and inline keyboards. You create a bot through Telegram's BotFather, receive an API token, and connect it to SendSeven. From there, you can automate responses, send notifications, process orders, and integrate with your existing business tools via webhooks and the SendSeven API.
Is Telegram secure for business communication?
Telegram uses MTProto encryption for all cloud chats and offers optional end-to-end encrypted Secret Chats. Messages are stored in Telegram's distributed cloud infrastructure across multiple data centers. For businesses handling sensitive data, SendSeven adds an additional layer of GDPR compliance with EU-based data processing and full audit trails.
How much does Telegram business messaging cost?
The Telegram Bot API is completely free with no per-message fees – unlike WhatsApp or SMS. With SendSeven, plans start at Basic (€49/month) with unlimited users, no per-seat fees, and a monthly message bundle included; higher tiers (Professional, Scale, Enterprise) add AI, chatbots, and lower per-message rates. Developers who only need API access can start with API Only from €9/channel/month. Every plan includes Telegram integration, a unified inbox, and 100 test messages to get started.
Can I use Telegram for marketing?
Yes. Telegram Channels let you broadcast messages to unlimited subscribers with no algorithmic filtering – every subscriber sees every post. You can share rich media content including polls, quizzes, videos, and formatted text. With SendSeven, you can run cross-channel campaigns combining Telegram with WhatsApp, SMS, and Email for maximum reach.
Learn More About Telegram for Business
Guides, best practices, and strategies for Telegram business messaging.
5 Ways to Automate Your Business on Telegram
Practical automation ideas for order notifications, FAQ bots, appointment scheduling, and more.
Coming soonLaunch Your Telegram Bot in Minutes
Join 950M+ users on Telegram. Automate support and broadcast updates via Channels. No credit card required.