What is live chat and how does it help my business?
Live chat is a widget that lets website visitors reach your team instantly. It earns the highest satisfaction of any support channel at 73% and can lift conversions by 38 to 52%. SendSeven installs with one script tag and answers routine questions with AI from your knowledge base. From EUR 49/month, AI from EUR 79.
Live Chat for Your Website
Real-time conversations that convert visitors into customers. Support, sales, and lead generation – all from one widget.
Brands that rely on SendSeven
- PepsiCo
- SEWOBE
- Brazen Labs
- Hypatia Advisory
- Heineken
- Strg+
- dunatura
- Shoplogin
- L'Oréal Paris
- BN Sicherheit
- Techsys Digital
- Ofenerlebnis
- Maserico
Real-Time Customer Support
Answer questions the moment they arise – before visitors bounce to a search engine.
Instant Conversations
Visitors open the widget, type their question and get their answer in the same window. No ticket, no email back-and-forth. All chats land in the shared inbox.
Team Routing
Route chats to the right team by tag, skill, workload or round robin. Sales gets leads, support gets issues.
Typing Indicators
Visitors see a typing indicator while your AI agent writes its reply, so they know an answer is on the way. You switch it on per agent.
Screenshots in the Chat
Visitors can paste a screenshot straight into the chat. Resolve issues faster with visual context.
Chat History & Transcripts
Full conversation history is stored and searchable, and returning visitors pick up right where they left off. Export any conversation as a branded PDF or offline ZIP, on demand or automatically when it's closed.
Offline Mode
When no one on your team is online, the widget shows your own offline message instead of the live chat. You can also limit live chat to set weekly hours.
Lead Generation & Sales
Turn anonymous visitors into qualified leads – without interrupting their browsing experience.
Proactive Chat Invitations
Invite visitors into the chat before they have to ask. A teaser bubble can appear above the launcher once your chosen delay and scroll depth are both met, with your own message and avatar. Especially effective for e-commerce stores.
Pre-Chat Forms
Collect name, email, and phone before the conversation starts, as its own step or right in the message box. The details are saved to the contact.
AI-Powered Qualification
Let an AI agent ask qualifying questions and save the answers to the contact. Hand qualified visitors to your sales team with a tag or a handoff.
CRM Integration
Chat data reaches your CRM through the direct HubSpot integration, with two-way contact sync and transcripts on the contact record, or through Zapier, Make, n8n and the REST API.
Demo & Callback Requests
Let visitors ask for a demo or a callback right in the chat. An AI agent or flow collects the details and hands the request to your team.
Widget Analytics
Count widget views, interactions and started live chats for any period. Pull the numbers into your own reports via the REST API.
Analytics & Optimization
Measure what matters and continuously improve your chat performance.
Response Time Analytics
Track first-response time and resolution time by channel, day by day. Spot bottlenecks before your customers notice them.
Agent Performance
Conversations handled and messages sent per agent. A clear view of how work is spread across your team.
Visitor Context
Your website can pass context such as the current page, plan or language into the chat. Agents see it before the first reply.
Build Your Own Reports
Pull conversations and messages into your own reports and dashboards via REST API and webhooks.
Message Volume Trends
Message volume by day or hour, split into inbound and outbound, via the API. Staff your team based on real demand.
Tag & Categorize
Tag conversations by topic or outcome and filter your inbox by tag. Message search covers the last 90 days.
Why Businesses Choose Live Chat
How live chat compares to traditional support channels.
Live Chat
Phone
Add Live Chat to Your Website with SendSeven
Embed a fully customizable chat widget in minutes – and manage conversations alongside all your other channels.
One-Line Installation
Add a single script tag to your website. Works with any framework, CMS, or static site. No build step required.
One Inbox for All Channels
Live chat alongside WhatsApp, Email, SMS, Telegram, Instagram, and Messenger – all in one unified inbox.
Fully Customizable Widget
Match your brand colors, position, size, and behavior. Custom welcome messages, avatars, and launcher icons, plus an optional teaser bubble that respects dark mode and reduced-motion preferences.
GDPR-Compliant
Hosted in the EU (Frankfurt, Google Cloud). Delete a contact on request, with all their chats and live chat sessions. DPA on request. Made in Germany.
AI-Powered Responses
Connect your knowledge base and let AI handle routine questions automatically – even when your team is offline.
Transparent Pricing
Plans start at Basic (€49/month) with a monthly message bundle, unlimited users, and no per-seat fees; the live chat widget is included from day one. Higher tiers (Professional, Scale, Enterprise) add AI chatbots, the Knowledge Base, and Flow Builder. 100 test messages included in your 14-day free trial.
Frequently Asked Questions
What is a live chat widget?
A live chat widget is a small chat window embedded on your website that lets visitors start real-time conversations with your team. It typically appears as a button in the bottom-right corner and expands into a full chat interface. SendSeven's widget supports text, pasted screenshots, and AI-powered automated responses.
How does live chat improve conversions?
Live chat reduces friction by answering questions at the exact moment visitors are considering a purchase or signup. Studies show a 38-52% conversion lift for websites with live chat. A teaser bubble above the launcher can invite visitors into the chat before they leave without a word.
Can I customize the chat widget?
Yes. SendSeven's live chat widget is fully customizable. You can match your brand colors, set a custom launcher icon, choose the widget position, configure welcome messages, and control when it appears. The widget is responsive and works on desktop, tablet, and mobile devices.
Does live chat work on mobile?
Yes. The SendSeven chat widget is responsive and opens fullscreen on phones by default. It adapts to the screen size and supports touch interactions.
How does live chat integrate with other channels?
SendSeven's live chat is part of a unified inbox that includes WhatsApp, Email, SMS, Telegram, Instagram, and Messenger. All conversations from all channels appear in one place. When a visitor's email or phone number matches an existing contact, your team confirms the merge, so the full history ends up in a single contact profile.
Learn More About Live Chat
Guides, strategies, and best practices for website live chat.
Add Live Chat to Your Website Today
Start converting visitors into customers in minutes. No credit card required.