Live Chat Widget: Real-Time Customer Support | SendSeven
Add live chat to your website. Instant support, proactive triggers, file sharing, and chat history. Boost conversions with SendSeven.
Live chat is a real-time messaging widget embedded on your website that lets visitors start conversations with your team instantly. It delivers the highest customer satisfaction of any support channel (73%) and can increase conversions by 38-52%. With SendSeven, you can install a fully customizable chat widget with a single script tag, manage conversations alongside WhatsApp, SMS, Email, Instagram, Messenger, and Telegram in one unified inbox, and automate responses with AI from your knowledge base. Usage-based pricing from EUR 9/channel/month. No per-user fees. Pay as you go, Scale (EUR 199/month), Business (EUR 499/month), or Enterprise. 100 test messages included. SendSeven is GDPR-compliant and Made in Germany.
Real-time conversations that convert visitors into customers. Support, sales, and lead generation – all from one widget.
FAQ
What is a live chat widget?
A live chat widget is a small chat window embedded on your website that lets visitors start real-time conversations with your team. It typically appears as a button in the bottom-right corner and expands into a full chat interface. SendSeven's widget supports text, images, file sharing, and AI-powered automated responses.
How does live chat improve conversions?
Live chat reduces friction by answering questions at the exact moment visitors are considering a purchase or signup. Studies show a 38-52% conversion lift for websites with live chat. Proactive chat triggers on pricing and checkout pages can recover visitors who would otherwise bounce.
Can I customize the chat widget?
Yes. SendSeven's live chat widget is fully customizable. You can match your brand colors, set a custom launcher icon, choose the widget position, configure welcome messages, and control when it appears. The widget is responsive and works on desktop, tablet, and mobile devices.
Does live chat work on mobile?
Yes. The SendSeven chat widget is fully responsive and optimized for mobile browsers. It adapts to screen size, supports touch interactions, and provides the same features as the desktop experience including file sharing and rich media.
How does live chat integrate with other channels?
SendSeven's live chat is part of a unified inbox that includes WhatsApp, Email, SMS, Telegram, Instagram, and Messenger. All conversations from all channels appear in one place. If a visitor starts on live chat and later messages you on WhatsApp, your team sees the full history in a single contact profile.