BPO & Contact Center Partner Program | SendSeven

Run outsourced customer support across every channel with no per-agent fees. AI-assisted replies, multi-tenant isolation, usage-based pricing built for BPOs.

Run Multi-Channel Support Without Per-Agent Fees

Run outsourced support across every channel with zero per-agent fees. AI-powered suggestions, multi-tenant isolation, and usage-based pricing that tracks with volume, not headcount.

Traditional platforms charge EUR 50–150 per agent seat per month. A 200-agent BPO pays EUR 10,000–30,000/mo in seat licenses alone, before channel costs, AI features, or message fees. Seasonal hiring means paying for peak capacity during slow periods, undermining the flexibility advantage of outsourced support. Multi-channel makes it worse: many platforms charge extra per channel beyond voice and email. WhatsApp, Instagram, SMS: each adds cost. AI features? Typically a separate add-on with its own per-user pricing.

SendSeven replaces per-agent licensing with pure usage-based pricing. Platform cost is determined by message volume, not by the number of people handling those messages.

10 agents or 500, same platform cost. Pay only for messages sent, starting at EUR 0.025 each. Scale for seasonal peaks, add training agents, supervisors, and QA reviewers without per-person costs. When volume drops, your costs drop with it.

Every channel in a single inbox. No tool-switching, no per-channel training, no fragmented customer views. Agents manage conversations across channels simultaneously with full context. Idle time on one channel gets filled by another, improving utilization and reducing average handle time.

AI-powered reply suggestions based on each client's knowledge base. Newer agents get instant access to institutional knowledge; experienced agents surface information without manual searching. Supervisors get AI ticket summaries: concise overviews instead of reading 30-message threads. AI queries billed at the standard message rate, no add-on fee.

Each client's data lives in its own isolated tenant: separate database, channels, knowledge base, and analytics. Data never crosses boundaries. This simplifies compliance and audit requirements with clear, demonstrable data separation. For regulated industries like healthcare or financial services, tenant isolation provides the foundation for data protection compliance.

Each brand's conversations, contacts, and knowledge base live in separate tenants. Agents join with RBAC roles: respond to conversations and view contacts, but no access to billing or channel settings. AI handles common questions using each brand's knowledge base. Agents focus on complex issues, escalations, and relationship management. Per-brand analytics track response times, resolution rates, and satisfaction independently.

Upload product manuals, troubleshooting trees, and known issue databases to the knowledge base. AI surfaces relevant information when agents need it: search via slash commands without leaving the conversation. For escalations, conversations reassign to specialists with full context preserved. AI summaries show what was already attempted.

Inbound leads from WhatsApp, Instagram, and Live Chat appear in the unified inbox. Your team qualifies by gathering requirements and assessing fit. Tag and export qualified leads to the client's CRM via API or automation connectors. For high volume, configure the knowledge base so AI handles initial qualification before routing to agents.

50 agents, 100,000 messages/month. Traditional platform: 50 x EUR 100/seat = EUR 5,000/mo before message costs. SendSeven Business: EUR 1,200/mo total. Pay as you go: EUR 2,500/mo. Double to 100 agents? Traditional costs double to EUR 10,000/mo. SendSeven stays at EUR 1,200; no per-agent fees means adding agents changes nothing about platform cost. Only message volume matters.