SendSeven for Retail | Win Back Shoppers, Build Loyalty
Win back walk-in shoppers and build loyalty Amazon can't buy. WhatsApp, email, SMS, Live Chat & Instagram in one inbox, AI 24/7. GDPR-compliant.
SendSeven helps retail businesses recover lost walk-in customers, retain loyal shoppers, and reduce phone call volume through WhatsApp, Live Chat, SMS, Email, and Instagram DM. An AI chatbot handles routine inquiries 24/7 (opening hours, stock availability), while targeted WhatsApp broadcasts achieve 98% open rates for seasonal campaigns and VIP offers. All GDPR-compliant with EU hosting, AI processing in Frankfurt (Vertex AI).
SendSeven replaces the chaos of personal phones, separate email accounts, and unanswered Instagram DMs with a platform that bundles WhatsApp, Email, SMS, Live Chat, Instagram DM, Messenger, and Browser Push in one central inbox. Your entire team – whether store, headquarters, or customer service – works in one dashboard.
Frequently asked questions
Is WhatsApp GDPR-compliant for retail stores?
Yes. SendSeven replaces staff members' personal WhatsApp with the official WhatsApp Business API as a Meta Business Partner. Data is hosted in the EU, AI runs in Frankfurt (Vertex AI), and every channel uses double opt-in with audit-proof consent. A Data Processing Agreement is included, so your store communicates with a verified business profile instead of gray-area private chats.
Which channels should a retail store use to reach customers?
Use WhatsApp for loyal-customer broadcasts and post-visit follow-up (98% open rate), Live Chat for availability questions before a visit, SMS for time-critical pickup and sale alerts, Instagram DM for window-display and social inquiries, and Email for detailed newsletters. SendSeven combines these with Browser Push in one inbox, so head office and each location keep full context.
How much does SendSeven cost for a retail business?
Pricing starts at €9 per channel per month plus usage-based messaging, with no per-seat fees, so several store locations can share one platform affordably. A 14-day free trial includes 100 test messages, every feature and no credit card. For most stores, one recovered loyal customer per week already covers the subscription.
Can SendSeven collect more Google reviews automatically?
Yes. After a purchase, send a WhatsApp broadcast with a one-tap link to your Google review page, segmented to your most active loyal customers. Response rates on WhatsApp typically reach 8-12%, versus 1-2% by email, so a store can multiply its review count. More five-star reviews lift your local Google Maps ranking and bring in new walk-ins.
How quickly can a store get started with SendSeven?
Setup takes about an hour: connect WhatsApp and your other channels, import your customer list with double opt-in, and link your POS or inventory system via Zapier, Make.com, n8n or the REST API. Most retailers send their first loyal-customer broadcast the same day and use the 14-day free trial to test everything first.