SendSeven for E-Commerce | Recover Carts, Grow Revenue
Recover up to 30% of abandoned carts. WhatsApp, email, SMS, Live Chat & Instagram in one inbox; AI resolves 70% of routine queries. GDPR-compliant.
SendSeven helps e-commerce businesses reduce cart abandonment by up to 30% through real-time customer engagement via WhatsApp, Live Chat, SMS, Email, Instagram DM, and more. An AI chatbot resolves 70% of routine queries 24/7, while targeted WhatsApp campaigns achieve 98% open rates vs 21% for email. All GDPR-compliant with EU hosting.
SendSeven replaces your fragmented tool stack with one platform that brings WhatsApp, email, SMS, live chat, Instagram DM, Messenger, and browser push together in a single inbox. Your team sees the complete contact history of every customer – regardless of which channel they write from.
Frequently asked questions
Is WhatsApp GDPR-compliant for online shops?
Yes. SendSeven uses the official WhatsApp Business API as a Meta Business Partner, with EU hosting and AI processing in Frankfurt (Vertex AI). Every channel runs on double opt-in with audit-proof consent records, and a Data Processing Agreement is included by default. Your customer data never leaves Europe, so you can send order updates and campaigns without US-transfer risk.
Which channels work best for e-commerce customer communication?
It depends on the touchpoint. WhatsApp and Live Chat handle real-time purchase advice and cut cart abandonment; WhatsApp broadcasts hit a 98% open rate for VIP offers and review requests; SMS is best for time-critical flash-sale and delivery alerts; Instagram DM captures social commerce. SendSeven runs all of them, plus Email and Browser Push, from one inbox.
How much does SendSeven cost for an online store?
SendSeven starts at €9 per channel per month, with usage-based messaging on top and no per-seat fees. You can start on a 14-day free trial that includes 100 test messages and every feature, with no credit card required. Most stores recover far more than the subscription through fewer abandoned carts and reactivated repeat buyers.
Can an AI chatbot answer routine shop questions automatically?
Yes. Feed the SendSeven AI chatbot your FAQs, return policy, size guides and shipping info, and it answers 'Where is my order?', 'How do I return this?' and stock questions 24/7 across WhatsApp, Live Chat and Messenger. When confidence is low or a case is complex, it hands over to your team with the full conversation context.
How fast can we go live with SendSeven?
Most shops are set up in under an hour and send their first campaign the same day. You connect WhatsApp and your other channels, import contacts, and link SendSeven to your store via Zapier, Make.com, n8n or the REST API. The 14-day free trial lets your team test the full workflow before committing.