How do I manage WhatsApp, email, and Instagram in one inbox?
SendSeven's multi-channel inbox consolidates all seven channels in one interface, with automatic assignment via round-robin or skill-based routing, AI response suggestions from your knowledge base, a ticket system, and complete cross-channel conversation history. Plans from EUR 49/month; AI and knowledge base from EUR 79 (Professional).
All Your Channels –
One Inbox.
WhatsApp, Email, Instagram, Telegram, SMS, and Live Chat – all in one place. AI handles the routine. Your team focuses on what matters: customer relationships.
When can the device be delivered?
Do you have the MX-200 model in stock?
Thanks, the service tech was great!
Need a quote for 10 units
Do you offer training for this?
8 Channels. Zero Tab-Switching.
WhatsApp, Email, Telegram & more – all in one view
Routes to the Right Person
By skill, workload, or round-robin
Full History Across Every Channel
Context stays when they switch apps
AI Replies from Your Knowledge Base
Suggested, ranked, one-click to send
5 Tools, 5 Inboxes – and Messages Still Get Lost
MedTechnik Hartmann, a 16-person medical device distributor based in Stuttgart, Germany. The support team juggles five different tools daily: Outlook for email, two company phones for WhatsApp, Instagram for product inquiries, and a web form on their website.
Every Monday starts the same way: 45 minutes of triaging which message came in where. Which team member saw the WhatsApp message? Did anyone reply to the Instagram inquiry? Was the web form forwarded?
The result: 12 messages per week fall through the cracks completely. Average response time sits at 14 hours. And when a customer writes on WhatsApp and then follows up via email, they have to explain their issue all over again – because no one has the full picture.
One Inbox – All Channels, Full Visibility
With SendSeven, WhatsApp, Email, Instagram, Telegram, SMS, and Live Chat all flow into one central inbox. Every message is assigned to a team member, every contact has a complete conversation history across all channels.
A customer writes on WhatsApp, follows up later via email – your team sees the entire history. Routine questions are answered automatically by AI from your knowledge base. More complex issues are assigned based on topic and availability.
The dashboard shows in real time: open tickets, response times, and team workload. No more switching between five apps. No more manual triaging on Monday morning. One screen – everything in view.
Conversations
9 openMeasurable Results
After switching to a unified inbox, MedTechnik Hartmann sees improvements across three areas.
Conversations
9 openOne Inbox for Every Channel
Your customers don't care which channel they use – they just want a fast answer. With SendSeven, every conversation lands in one place with full history, whether it started on WhatsApp, moved to email, or continued on Instagram.
- All 8 channels in one inbox – no more tab-switching
- Full conversation history per contact, across every channel
- Customer switches from WhatsApp to email? You see the full thread
- Rich media, read receipts, and channel-specific features all preserved
Anna
Nothing Falls Through the Cracks
Every inquiry becomes a trackable ticket with priority and deadline. Your team sees at a glance: what's urgent, what's waiting, what's done.
- Messages automatically become trackable tickets
- Priority levels so your team tackles urgent issues first
- See response times and team workload in real time
- Tags and labels for easy filtering and monthly reporting
Team Overview
3 OnlineAuto-Assign to the Right Person
Stop manually distributing inquiries. SendSeven routes messages to the right team member based on skills, availability, or round-robin – nobody's overloaded and nothing waits.
- Round-robin splits the workload evenly across your team
- Skill-based routing: tech questions to tech, billing to billing
- See who's online, busy, or available
- Hand off with internal notes – the next person has full context
Hi Dr. Weber, the replacement parts for the MX-200 model are in stock. I can send you a quote for 5 units at €250 each – including delivery in 2–3 business days.
Thank you for your inquiry! The MX-200 model is currently available. Shall I send you the technical data sheets?
I'm happy to check availability for you. May I ask whether this is a first order or a reorder?
AI Replies in Seconds. Your Team Advises.
When a customer asks a routine question, AI drafts the right answer from your knowledge base. Your team clicks to send – and spends the saved time on conversations that create real value: personalized advice, reorders, and relationship building.
- AI suggests answers from your FAQ and knowledge base
- One click to send, or edit first – your team stays in control
- Conversation summaries: context in 5 seconds, not 5 minutes
- More time for the conversations that grow your business
ROI in Numbers
What This Looks Like in Practice
MedTechnik Hartmann, a 16-person medical device distributor in Stuttgart, replaced five separate communication tools with one unified inbox. WhatsApp, email, Instagram, and web forms now flow into a single workspace. Routine questions are answered by AI, complex issues are automatically assigned to the right team member.
Typical scenario based on industry data
Up and Running in Minutes
No developers needed. No complex setup. Three steps and you're live.
Connect Your Channels
Pick the channels your customers use. Our setup wizard walks you through each one – most connect in under 2 minutes.
Invite Team & Configure Assignment
Add team members with one click. Set up auto-assignment by skill, availability, or round-robin.
Turn On AI
Upload your FAQ or product docs. AI suggests answers immediately – and handles routine questions around the clock.
Step-by-step guides for setup via the dashboard or API.
Platform Guide: Step by Step
The Conversations module in the SendSeven dashboard provides your unified inbox. Here's how to use it:
Navigate to Conversations
Click "Conversations" in the left sidebar. On mobile, tap the chat icon in the bottom navigation bar.
Filter by Channel
Use the channel filter dropdown to view conversations from specific platforms (WhatsApp, Telegram, SMS, etc.) or select "All" to see everything.
Open a Conversation
Click on any conversation to view the full message history. The right panel shows contact details, custom fields, and conversation metadata.
Send a Reply
Type your message in the input field at the bottom and press Enter or click Send. The message will be delivered via the same channel the customer used.
Assign to Team Member
Click the "Assign" button to transfer the conversation to another agent. The assignee will receive a notification.
API Reference: Developer Access
Use the Conversations and Messages API to build custom inbox interfaces or integrate with your existing tools.
| Method | Path | Description |
|---|---|---|
| GET | /api/v1/conversations | List all conversations with pagination and filters |
| GET | /api/v1/conversations/{id} | Get conversation details including messages |
| POST | /api/v1/messages | Send a message to a conversation |
| PATCH | /api/v1/conversations/{id}/assign | Assign conversation to an agent |
const response = await fetch(
'https://api.sendseven.com/api/v1/conversations?status=open&limit=20',
{
headers: {
'Authorization': 'Bearer YOUR_API_TOKEN',
'X-Tenant-ID': 'YOUR_TENANT_ID'
}
}
);
const { items } = await response.json();
console.log(`Found ${items.length} conversations`);const response = await fetch('https://api.sendseven.com/api/v1/messages', {
method: 'POST',
headers: {
'Authorization': 'Bearer YOUR_API_TOKEN',
'X-Tenant-ID': 'YOUR_TENANT_ID',
'Content-Type': 'application/json'
},
body: JSON.stringify({
conversation_id: 'conv_123',
content: 'Hello! How can I help you today?',
content_type: 'text'
})
});
const message = await response.json();
console.log('Message sent:', message.id);const response = await fetch(
'https://api.sendseven.com/api/v1/conversations/conv_123/assign',
{
method: 'PATCH',
headers: {
'Authorization': 'Bearer YOUR_API_TOKEN',
'X-Tenant-ID': 'YOUR_TENANT_ID',
'Content-Type': 'application/json'
},
body: JSON.stringify({ assignee_id: 'user_456' })
}
);
const conversation = await response.json();
console.log('Assigned to:', conversation.assignee_name);Frequently Asked Questions
What is a unified inbox and why do I need one?
A unified inbox brings messages from all your channels – WhatsApp, Email, Instagram, Telegram, SMS, Messenger, and Live Chat – into one workspace. Without one, your team wastes hours switching between apps, customers repeat themselves, and messages get lost. With a unified inbox, every conversation has full history across all channels.
How does automatic assignment work?
SendSeven automatically routes incoming messages to the right team member – by skills (e.g., tech questions to tech), by workload, or via round-robin. Your team sees in real time who's online and available. When handing off, internal notes are included so the next person has full context.
How does AI help my support team?
When a customer sends a message, AI searches your knowledge base and suggests the best answer. Your team can send it with one click or edit first. For routine questions like "What are your hours?" or "What's the delivery status?", AI can respond automatically. Your team focuses on conversations that truly need a human touch.
Is SendSeven right for small teams of 2 to 10 people?
Absolutely. SendSeven is built for teams of all sizes. With automatic assignment and AI handling routine questions, a team of 3 can handle the same message volume that used to require 5–6 people. There are no seat limits on any plan.
How long does setup take?
Most teams are up and running in under 15 minutes. Connecting a channel takes about 2 minutes with the guided wizard. Uploading your FAQ for AI suggestions takes a few more minutes. No developers needed.
What does the unified inbox cost?
The unified inbox is included from Basic (plans from €49/month), with unlimited users and no per-user fees, across all 8 channels. 14-day free trial, no credit card required. See pricing.
Stop Checking 5 Inboxes – All Channels in One Place
Connect channels. Invite your team. Turn on AI. Up and running in under 15 minutes – no credit card required.