AI Support Bot -- setup in 2 minutes, answers in seconds

Deploy an AI bot that uses your Knowledge Base to answer customer questions automatically.

support bot, AI chatbot, customer support automation, chatbot setup, automated customer service, live chat bot, AI customer support, knowledge base bot

AI Support Bot Setup in 2 Min | SendSeven

Deploy an AI support bot that answers customer questions in seconds using your Knowledge Base. 70% automation rate.

The AI Support Bot is an intelligent chatbot that automatically answers customer questions by searching your Knowledge Base. It responds in seconds, supports 40+ languages, and seamlessly hands off to human agents in your shared inbox when needed. Unlike traditional rule-based bots, the AI Support Bot understands context and provides accurate, conversational responses. SendSeven's bot requires zero setup code and learns directly from your existing Knowledge Base articles -- no training data needed.

A SendSeven account (sign up free at app.sendseven.com)

AI Add-on enabled (activate in Settings > Billing)

A Knowledge Base with content (articles, website crawl, or uploaded documents)

At least one connected channel (Live Chat, WhatsApp, Telegram, etc.)

Automation page empty state with Create Your First Bot button

General settings tab showing bot name, type Support Agent, and Active toggle

AI Identity and Disclosure tab showing avatar, display name, and disclosure message

Personality tab showing greeting message, personality prompt, and response language Auto-detect

AI and Knowledge tab showing Knowledge Base Only toggle, confidence threshold, and KB folder selection

Escalation tab showing always offer escalation, handoff threshold 30%, and escalation keywords

Activation Rules tab showing warning no rules configured and Add Activation Rule button

Add Activation Rule modal showing channel selection Live Chat, schedule and priority options

Automation dashboard showing Support Bot listed as Active with 1 active bot

  1. Plan your bot conversation flow
  2. Create bot commands and responses
  3. Set up interactive menus
  4. Configure escalation to human agents
  5. Train the bot with your Knowledge Base
  6. Test and deploy the bot

FAQ

How accurate is the AI Support Bot?

The bot answers with 95%+ accuracy when your Knowledge Base articles are well-structured and up-to-date. It only responds when confident and offers human handoff when uncertain.

What languages does the bot support?

The AI bot automatically detects customer language and responds in 40+ languages including English, Spanish, German, French, Italian, Portuguese, Dutch, and more.

Can customers talk to a human if needed?

Yes. If a customer asks a complex question or requests a human, the bot automatically offers seamless handoff to your support team with full context preserved.

How do I train the bot?

No manual training needed. The bot learns from your Knowledge Base articles automatically. Simply keep your KB up-to-date and the bot stays accurate.

Which channels can I use the bot on?

The AI bot works on all channels: WhatsApp, Email, Messenger, Instagram DM, Telegram, and Live Chat Widget. Enable it per-channel via activation rules.

Can I customize the bot's behavior?

Yes. You can set confidence thresholds, customize the greeting message, define the bot's personality, choose when to offer handoff, and control which Knowledge Base sections the bot uses.

How do I track bot performance?

SendSeven shows real-time analytics: response time, resolution rate, customer satisfaction, handoff requests, and the most common customer questions.