How do I create a trackable ticket from a customer conversation?
One click in the inbox converts any conversation into a ticket with priority, tags, and assignment. AI automatically summarizes the conversation. The ticket stays linked to the complete conversation history. Works across WhatsApp, SMS, Email, Instagram, Messenger, Live Chat, and Telegram. Also available via API. Included in every plan.
Every conversation becomes
a ticket.
One click turns any customer inquiry into a trackable ticket. AI summarizes the conversation, sets the priority, and links the entire history.
Requests that nobody follows up on
A customer messages via WhatsApp about a complaint. Your agent responds but forgets to escalate it. Two weeks later the customer asks for an update. Nobody knows about the complaint.
Without structured ticket creation, this happens all the time. Requests come in through WhatsApp, email, live chat, and phone. Some get answered on the spot and then forgotten. Others sit untouched because no one owns them. And complex cases that require multiple steps get lost in the daily grind.
The problem isn't motivation, it's the system. Without a simple way to turn a conversation into a ticket, things stay unstructured. Sticky notes, flagged emails, and mental checklists are no substitute for a real ticket system.
One click. One ticket.
Open any conversation in the inbox and create a ticket with one click. AI automatically summarizes the conversation. Set priority, tags, and assignment right away.
Here's how it works: A customer writes via WhatsApp. Your agent reads the message in the inbox and clicks 'Create ticket'. AI generates a summary of the conversation so far: core issue, key details, current status. The ticket is linked to the conversation.
From there, set the priority (low to urgent), add tags, and assign the ticket to a colleague. The ticket contains the full conversation history, regardless of how many channels were involved.
Via the API, you can also create tickets programmatically from forms, webhooks, or your own applications. Three endpoints cover creation, retrieval, and AI summary generation.
Measurable results
Teams that create tickets from conversations lose fewer requests and resolve issues faster.
One click, one ticket
Every conversation in the inbox has a 'Create ticket' button. One click is all it takes. The ticket is automatically linked to the conversation, and the full history is visible immediately.
- Create tickets directly from any conversation
- Automatic link to the conversation
- Full conversation history inside the ticket
- Works across all 8 channels
AI summarizes before you start
When a ticket is created, AI automatically generates a summary of the conversation so far. Core issue, key details, and current status at a glance. Whoever picks up the ticket understands the context instantly.
- Automatic summary on ticket creation
- Core issue, details, and status in 3 seconds
- Summaries searchable across the platform
- Optional: export summary to knowledge base
Priority, tags, assignment
Set the priority right when creating (low, medium, high, urgent), add tags, and assign the ticket to an agent or team. All in one step.
- 4 priority levels: low, medium, high, urgent
- Custom tags for categorization
- Assign to individual agents or teams
- Ticket ID (#TKT-XXXX) for unique reference
Tickets via API
Create tickets programmatically from forms, webhooks, or your own applications. Three endpoints: create ticket, retrieve ticket, and generate AI summary.
- POST: Create a ticket from a conversation
- GET: Retrieve ticket with details and history
- POST: Generate AI summary for a ticket
- Ideal for integrations with forms and webhooks
ROI in numbers
What this looks like in practice
A dental practice with 4 staff members receives 30 inquiries a day via WhatsApp and phone. Before: callbacks on sticky notes, schedule changes kept in someone's head, complaints forgotten. With ticket creation: every call, every WhatsApp message becomes a ticket in one click. AI summarizes, and the office manager sees all open issues at a glance.
Typical scenario based on industry data
Available instantly
No setup needed. Start creating tickets from your first conversation.
Open conversation
Open any conversation in the inbox.
Create ticket
Click 'Create ticket'. AI summarizes, set priority and tags.
Track
The ticket appears in the dashboard with status, priority, and full history.
Step-by-step guides for setup via the platform or API.
Platform Guide: Step by Step
Create tickets from the conversation view:
Open the Conversation
Navigate to the conversation you want to create a ticket from.
Click Create Ticket
Click the "Create Ticket" button in the conversation header. On mobile, tap the menu icon and select "Create Ticket".
Review AI Summary
The AI will automatically generate a summary of the conversation. Edit the title and description as needed.
Set Priority and Assign
Choose the ticket priority (Low, Medium, High, Urgent) and optionally assign it to a team member.
Track in Tickets View
View all tickets in the Tickets section. Click any ticket to see the linked conversation.
API Reference: Developer Access
Use the Tickets API to create and manage support tickets programmatically.
| Method | Path | Description |
|---|---|---|
| POST | /api/v1/tickets | Create a new ticket |
| GET | /api/v1/tickets | List all tickets with filters |
| GET | /api/v1/tickets/{id} | Get ticket details |
| POST | /api/v1/tickets/{id}/summarize | Generate AI summary for ticket |
const response = await fetch('https://api.sendseven.com/api/v1/tickets', {
method: 'POST',
headers: {
'Authorization': 'Bearer YOUR_API_TOKEN',
'X-Tenant-ID': 'YOUR_TENANT_ID',
'Content-Type': 'application/json'
},
body: JSON.stringify({
conversation_id: 'conv_123',
title: 'Password reset not working',
priority: 'high',
auto_summarize: true
})
});
const ticket = await response.json();
console.log('Ticket created:', ticket.id);
console.log('AI Summary:', ticket.summary);const response = await fetch(
'https://api.sendseven.com/api/v1/tickets?status=open&priority=high',
{
headers: {
'Authorization': 'Bearer YOUR_API_TOKEN',
'X-Tenant-ID': 'YOUR_TENANT_ID'
}
}
);
const { items } = await response.json();
items.forEach(ticket =>
console.log(`[${ticket.priority}] ${ticket.title}`)
);Frequently Asked Questions
What does the AI summary include?
The core issue, key details, and current status of the conversation. The summary is generated automatically on ticket creation and is fully searchable.
Does the conversation stay linked to the ticket?
Yes. The ticket contains the full conversation history. New messages from the customer automatically appear in the ticket. No manual copy-pasting needed.
Can I create tickets via the API?
Yes. Three endpoints: create a ticket from a conversation, retrieve a ticket, and generate an AI summary. Ideal for forms, webhooks, or custom applications.
What's the difference from ticket management?
Ticket creation focuses on the moment a conversation becomes a ticket. Ticket management covers the full lifecycle: assignment, routing, channel switching, and reporting.
How much does ticket creation cost?
Ticket creation is included in every SendSeven plan, with no extra cost or add-on. Plans start at €49/month (Basic). AI summaries are billed on a usage basis. View pricing.
Make every request trackable
Open conversation, create ticket, AI summarizes. Done in a second instead of sticky notes.