What are SendSeven AI Bots?
SendSeven's no-code AI bots handle sales and support in the website widget and on WhatsApp, Telegram, Messenger, Instagram and email. Two bot types plus 55 preset prompts get you started; each bot gets a personality and a scoped knowledge folder. A confidence threshold hands complex cases to your team. EU AI Act disclosure is built in. From EUR 79/month.
Your new AI agent.
100 % factual.
100 % team player.
Bots that only answer what's actually in your knowledge base. Handovers to your team with full context. Website widget plus your messaging channels, two bot types, EU AI Act transparency built in.
Three things that make our bots better
Presets instead of prompt engineering, hybrid instead of full automation, controlled knowledge instead of letting the AI run free. All directly in the platform: no code, no extra tools.
Presets instead of prompt engineering
55 ready-made prompt presets in five categories: support, sales, FAQ, email and custom. You pick the bot type and the preset, we deliver the personality, greeting and handover logic. Live in under five minutes.
Human and AI in hybrid mode
Clear escalation rules, keywords like "speak to a person", confidence thresholds and out-of-hours behavior. On every handover your team sees the full conversation history. No more "can you describe your issue again".
Knowledge under control
Each bot draws only from the knowledge folders you assign it. The sales bot stays in the product catalog, the support bot stays in the technical docs. If the AI can't answer from your knowledge, it doesn't answer at all.
Automated where it adds value. Personal where it matters.
Hybrid mode instead of either/or. Your bots handle the routine: opening hours, shipping status, pricing questions, product inquiries. The moment things get sensitive (complaints, cancellations, individual cases) they hand over to your team. With the full conversation history, the AI confidence per answer and the handover reason. Nobody starts from zero, neither your agent nor your customer.
- Confidence threshold per bot: hand over below 55 %, 70 % or 85 %
- Escalation by keyword: "human", "real agent", "support agent", freely configurable
- Out-of-hours behavior configurable: the bot responds differently outside your business hours
- Your team sees the full AI conversation including source citations and confidence values
Specialists instead of one-bot-fits-all
Instead of one bot that half-answers everything, one bot per job. You create several AI assistants, each with its own preset and personality. The sales assistant advises on products, the support assistant resolves tickets from the knowledge base, the keyword bot answers fixed requests without AI. Each bot accesses exactly the knowledge folders you assign: the sales bot can't see HR policies, the support bot can't see the price list. Clear ownership, precise answers, fewer hallucinations.
- 55 prompt presets in five categories: support, sales, FAQ, email, custom, each across eleven languages
- Each bot has its own knowledge folder; "Knowledge base only" mode for anti-hallucination guarantee
- Confidence threshold per bot: minimum confidence required to answer, otherwise handover or "I don't know"
- Context-aware: detailed answers for complex questions, short replies for quick chat
- Live web search with real, clickable sources: web results and your knowledge folder blend into one answer that cites both
- Domain restriction is a hard limit, set per bot: lock a bot to your own site and it never answers from anywhere else
- Live page refresh: the bot re-reads a page in real time before answering instead of trusting a cached copy
Personality that fits your brand
Bots sound exactly the way you need them to, not like a robot. You configure the greeting message, personality prompt with behavior rules and response language per bot. Write "Be friendly, patient and speak plainly", or give specific rules: "Never make promises you can't keep. Offer a human agent for complex topics." The bot follows, and automatically translates that into all the languages your customers write in.
- Greeting message freely configurable: multi-line, with emojis, in your tone of voice
- Personality prompt with behavior rules, tone and guidelines (e.g. "never invent anything not in the KB")
- Response language: detect automatically or enforce a fixed language (e.g. English only regardless of input)
- 30+ language translations AI-generated and stored at the push of a button, editable at any time
EU AI Act-ready. Built in.
From August 2026, Article 50 of the EU AI Act requires that customers know when they are talking to an AI. SendSeven delivers the building blocks: customizable AI disclosure text, avatar with a clear display name, mention of human handover availability in the greeting. Escalation by keyword, threshold or customer request. Activation rules per channel with priority. Everything auditable, everything documented. You use the transparency tools, we handle the architecture and hosting in the EU.
- AI identity & disclosure: avatar, display name, customizable disclosure text per Art. 50
- "Mention escalation in greeting" toggle: every customer sees immediately that a human is available
- Escalation keywords & confidence threshold, auditable in session history
- Activation rules: decide per channel which bot runs with which priority
From preset to live bot in 5 minutes
Load a preset, set knowledge and personality, activate on channels. No code, no model training, no migration.
Choose type and preset
AI assistant for natural-language answers from your knowledge, or keyword bot for fixed replies without AI. For the AI assistant you load one of 55 prompt presets, including greeting, personality prompt and handover rules.
Set knowledge & identity
Assign knowledge folders, customize the AI disclosure text, define escalation keywords. A live Test Bot panel sits embedded next to the editor: chat against the bot using its current config and watch how every change affects the answer in real time, with live confidence and handover counter.
Publish on channels
Publish to an existing widget on your site, spin up a fresh one, or attach the bot to WhatsApp, Telegram, Messenger, Instagram and Email, and to SMS with a sender number that can receive replies. Per-channel activation rules decide which bot runs where, with priority if more than one is wired to the same channel.
Frequently asked questions
What does a bot cost as an add-on?
Bots are included from Professional (€79/month) onward, through Scale (€199/month) and Enterprise (€499/month). Each of these plans includes a monthly message bundle plus one transparent per-message rate, and bot replies are billed the same way as any other message, so there's no separate bot fee, no per-bot license, and no per-seat pricing. Basic (€49/month) doesn't include AI at all, and bots aren't available on API Only either, since that plan has no inbox UI to run them in. The 14-day trial includes 100 free test messages so you can try bots before you commit. Need bots? Start at Professional.
Does the AI ever hallucinate?
The bots run on Retrieval Augmented Generation (RAG): before every answer they receive the most relevant passages from the assigned knowledge folder. If the answer isn't in your knowledge, the AI says so honestly, or automatically hands over to an agent, depending on the escalation rule. With "Knowledge base only" mode you force the bot to answer exclusively from your KB. A confidence threshold (e.g. 55 %) controls the minimum certainty required before any answer is given.
Does SendSeven comply with the EU AI Act?
We deliver the transparency building blocks that Article 50 of the EU AI Act requires from August 2026: AI identity & disclosure per bot, customizable disclosure text, mention of human handover, fully auditable session history. This enables you as the operator to meet your obligations under Art. 50 without building it yourself. As of July 2026. The EU AI Act transparency obligations (Art. 50) apply from August 2, 2026; the European Commission published its final Article 50 guidelines on July 20, 2026. Final compliance depends on the specific deployment by the operator.
How does the handover to a human agent work?
Three ways: (1) Keyword: the customer writes "speak to a human" or another word you define, and the bot hands over immediately. (2) Confidence: the AI is below the threshold you chose (e.g. 55 %) and hands over automatically. (3) Out-of-hours behavior: outside your business hours the bot can play a different message or hand over directly to the agent queue. Your team always sees the full AI conversation, source citations and the handover reason.
Which languages do the bots support?
Over 30 languages are available out of the box: English, German, French, Spanish, Italian, Portuguese, Polish, Turkish, Arabic, Dutch, Czech, Japanese, Chinese, Korean, Russian, Ukrainian, Swedish, Danish, Finnish, Norwegian and more. You define the bot in one base language, and the AI generates translations for all target languages at the push of a button. These are saved and editable. Per bot you control whether the response language is detected automatically or enforced.
Which bot types and presets are available?
Two bot types. The AI assistant answers in natural language from the knowledge folder you assign, names its sources and hands over to your team when confidence is low. The keyword bot matches incoming messages against a keyword list and replies without AI: a fixed message, media, a template or a button menu. For the AI assistant there are 55 prompt presets: five categories (support, sales, FAQ, email, custom) across eleven languages, loaded in the editor via "Load preset". Multi-step processes such as appointment booking, routing or lead qualification are built in the Flow Builder, which ships six ready-made flow templates. A flow can hand a conversation to an AI assistant mid-run.
How do you measure whether the bots are performing?
Bot analytics shows per bot and in aggregate: session score (qualitative rating per session), resolution rate (share of sessions closed without handover), escalation rate, average messages per session, escalation reasons (keyword, confidence, customer request, out-of-hours). This shows which bots perform and where knowledge or the personality prompt needs sharpening.
How long does setup really take?
Loading a preset, assigning a knowledge folder and going live on a channel typically takes 3–5 minutes. Anyone who customizes the personality prompt, defines individual escalation keywords and generates translations for 5+ languages will be productive within 15–20 minutes. You can test the bot before and after in a test chat, with live confidence, token counter and handover stats. No code, no model training, no migration of existing content.
Does a web search cost extra?
Yes. A web-search answer costs 3 AI Credits — EUR 0.03, at the flat rate of EUR 0.01 per AI Credit. AI Credits meter AI and Knowledge Base usage on Professional, Scale and Enterprise, the only plans that include AI. A web search is billed the moment the bot runs one, whether or not it turns up an answer.
Does one low-confidence answer trigger a handover?
No. The confidence threshold counts low-confidence answers in a row, not in total, so one good answer resets the count. A bot that struggled earlier in the conversation will not hand over the moment it is confident again, and a successful web-search answer counts as a good answer, never as a strike against the bot.
Privacy that works quietly in the background
GDPR-compliant with DPA included in the plan, no extra charge.
TLS-encrypted in transit, AES-256 at rest.
EU hosting · Servers in Germany · AI models in EU region.
Roles & permissions per knowledge folder; sales bot cannot see HR data.
Build your first bot in minutes.
Load a preset, connect your knowledge, go live on a channel. 14-day free trial, 100 AI responses included, no credit card. Escalations to your team cost nothing extra.